KinektdesignReviews of kinektdesign.com

0 stars if able. Glen is a scammer and gets away with it. I was dumb enough to fall for it and once again losing faith in honest people. In January 2023 I agreed to a deal for $500 for the Time Machine clock with 5 payments of $100 per month and would be delivered as soon as payments were completed in May so I could surprise my husband for our wedding anniversary. Well the payments were completed, June came and went, nothing for my husband on our wedding anniversary. It was awful. I contacted Glen 2x and then the conversations got ugly. All I asked was for a refund on a product never delivered. Here was the first response I got on June 5. Gabrielle, I'm trying my best, but the world does not operate on my timeline. It'll ship when it's ready. - KD Gabrielle, I offered the clock to you for $500 (which is way too low). The current price is $1250. It will be delivered when it's ready. If you are unable to be patient then I'm going to request that you pay for the rest ($750) and I'll ship when you do. I'm starting to regret my decision. I should have charged you the full price. Thank you. - KD Gabrielle, This is unfortunate. I do not appreciate using your situation to try and guilt me into giving you a discount. You should be appreciative.. not bitter and resentful. It's unfortunate that this did not work out as I was more than willing. I'm disappointed in you. - KD Gabrielle, No. I offered you an incredible discount ($750!). I spent energy and time making your unit for you and because it's not on your timeline you want the money back? That's very selfish of you and totally unfair to me. The answer is no. - KD Gabrielle, The materials have been paid for and went towards the building of your clock. The best I can do is give you a partial refund. Please accept and I'll send it. And then I hope not to hear from you again. Deal? - KD Gabrielle, The world is at war, the economy is shot, and no one wants to work. The clock is a very complex and expensive design to realize (and this without taking these very important things into consideration). I'm not asking for more money, but it's not fair to me to push the time on me as it's simply not possible. I agreed (reluctantly) to $500. This should be a nice enough gesture for you to understand that's it not on your timeline. Instead of being appreciative and giving me the benefit of the doubt, you're demanding and pushy which is unacceptable to me. I don't want to do business with you. Legal action does not solve problems and it will cost you more money and time, so my suggestion is to accept that you will have to meet me half way to come to an amicable resolution. I will agree to the partial refund once you agree. When you do, I will issue the refund and you can take your business elsewhere. - KD Gabrielle, Partial refund or no refund? - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com Gabrielle, Since you're not interested in finding middle ground to resolve the issue, I'm going to deny you service. Take care and good luck. - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com Gabrielle, Excuse me? You tried to take advantage of me, disregarded the fact that I put in the time and effort, and then demanded a refund because you're not getting exactly what you want when you want it. I did my very best to get the unit to you at the price you wanted and within your time, but there are things that are outside of my control. In other words, the world does not operate according to my timeline. Your expectations (especially given the circumstances) are unfair and unrealistic. You wasted my time and you're going to pay for it. Do you understand? - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com Gabrielle, Calling me names is entirely unacceptable. The partial refund is off the table. Take care now. - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com That was our last communication. He wanted more $, who knows when the clock would have arrived and I am out the $$$. Stay away from this man/company!!! All I wanted was my $540 back.

Bought 2 gear rings many years ago... They had weight. Felt good. Wore it to do everything, even work on cars or ride my motorcycle ...then It was stolen... 8 months ago, I began getting berated to my email about a sale.. So I bought 6 of them, since they now had colors.. Took forever(probably Glenn and his sister Rachel knowing their "new" design sucks, and needing to get outside the credit card dispute window). Finally recieved them for the current advertised price of 50.00... Even though I was being sent offers for 25.00(again, trying to get rid of trash product).. First thing I notice is they weigh nothing.. Super thin materials... Nothing as the one I had. Come to find out that they changed design(got super cheap material).. First 2 hours Wearing one, sweeping shop, one of the gears breaks off into my hand... Takes 20 min to find "screw" which isn't actually a screw.. I write them. Ask how to get it fixed. Response "all sales final, no warranty" when prior ring had lifetime.. Then new rings were supposed to have 1 year... Now, I Supposedly i got some sale price(when there's nothing on website now about "50.00" being some sale.. It's their normal price..) so no warranty.. Glen and Rachel have just become sheat people. I hope China steals all their clients (as glen was complaining about copies being sold by China.) when you make a crap product, you deserve to go away, glen and Rachel. Avoid these white trash clowns from new jersey. Now it makes sense why they no longer have a Facebook or even a Google maps location.. With so many bad reviews, they want no one to know the crap they're peddling..

Absolute rip off buyers stay away from this sham company! They sent me a £93 gear ring , totally wrong size so I paid the additional £18 postage to have it returned by royal mail ..who confirmed the y had returned ring to kinekt but then kindly ect went silent and ignored my emails and attempts to contact then. I wish I hadn't been so patient and trusting as now PayPal have said they cannot help with the refund as it is now outside they're time limit ! Stay away at all costs , I would be giving zero stars if that was an option . Thieves .

Unfortunately, a recent attempt to purchase some Gear rings from KD has ended up being a throughly unpleasant and unnecessary pain, thanks entirely to the personality of Glen/Andy/Rachel/whoever is in charge of their customer service these days [2023]. I ordered 4 Gear rings - all of which were supposedly in stock at the time of ordering. Not long after, I was informed that 1 ring had to be back-ordered, and I would have to wait 3-4 weeks for all 4 rings to be shipped because of this. I didn't think that I was being unreasonable to say that having to wait an unexpected month didn't really suit me. Further, I suggested some alternative paths, like reducing the order to the in-stock rings only, or multi-stage shipping. It's at this point where things went wrong. I received a blunt and unhelpful flat-out refusal from KD to even entertain those options. So at that point I tried to cancel the order entirely, a request which was rudely refused. It all them spiralled into a thoroughly unprofessional and rude volley of emails, ultimately ending with being told that the only way I was going to get a refund from KD was by pursuing a chargeback with my credit card provider, because they weren't going to offer it. Rest assured, dear reader, I will be doing that. At the time of writing, Kinekt Design currently have $215 of mine which they will not willingly return. The really disappointing thing about the whole sorry affair is that I already have several KD Gear rings from purchases a decade ago, when the whole experience was a world away from this recent one. The products are good; both my decade-old Gear rings are still like new. Ironically, the only tarnish they've acquired is now psychological, from discovering that the person behind them is such an unpleasant, amateurish person to deal with. I hate having to give bad reviews - especially to retailers that I've had a good experience with previously - but I felt I needed to add my voice to the growing chorus of recent experiences shared by other customers of Kinekt. tl; dr: Think long and hard before ordering from Kinekt Design. And then don't. It's not worth the hassle you'll get when things inevitably go pear-shaped.

I wish I could give it ZERO stars. My wife ordered a replacement necklace and they sent the wrong size. When she asked them to return the wrong one and send the correct size, Glen said my wife was partially to blame and said he would only replace it if she paid for the shipping. My wife sent Glen a copy of the invoice showing she ordered the correct size but his company sent the wrong one. I couldn’t believe Glen’s rude response when she read me his email. He still refused to send the correct sized necklace. I recommend to stay away from this company. I would recommend to shop on Amazon for similar products that have better customer service. It’s not worth the hassle to deal with Glen and his abhorrent customer service skills. I thought maybe he was having a bad day, but after reading everyone else’s reviews, it’s apparent that it’s his awful personality and terrible business practice. I heard his sister worked with him and she was much better to deal with. She must have left the business and that’s a shame.

Unfortunately I have to give this rating in order to give my review . I would prefer to give them nothing! Dealing with Glen was the worst customer experience I’ve ever had! In 2018 I purchased a gear ring for my husband for our 30th wedding anniversary. Many others have had really bad experiences with their rings, we did not. So with this in mind, when we received an email from Glen back in November 2022, telling us about their new Time Machine we were very excited. His email asked for our thoughts with regards to the design and price. We loved the design, however the price was a little steep for us, because of the exchange rates. Glen offered a payment plan over 12 months and said that he would not charge us delivery, to make it easier for us. We agreed and received our first invoice not long after, charging us for the freight. We emailed Glen back and he agreed that this was a mistake. We were re invoiced, however the payment plan was now 4 months. By March 2023 we had made 3 payments and then we were sent the final invoice to be paid in April. We made the final payment and then our troubles began!. We were then sent an invoice for the freight charges and told these would have to be paid before our Time Machine could be sent. I felt we were being held to ransom!. I sent an email to Glen with all his previous emails attached, stating that the freight would not be charged. His response was extremely rude saying we should pay the charges just like everyone else! So I asked Glen when would the Time Machine be ready to send. He responded by saying he had all the parts and as he was extremely busy he will assemble in the next few week. I then contacted PayPal and let them know what was happening as I thought this was a scam. Thank goodness I got all my money back, however the emails I received from Glen after I contacted PayPal was disappointing and frankly disgusting. I am happy to share these emails for anyone to read, just so that you can make up your own minds.

I too wish I could give negative stars to this clown Glen. I bought the gear ring early on in 2012 or 2013 maybe, I forget exactly when. I paid the original price of $165 for it. Great conversation piece and I’ve had no issues with the ring in the decade that I’ve owned it. Then I started seeing emails from Kinekt in the last 6mos - a year, pitching other products. Most way too expensive. Then this past February I got an email offering gear rings for $50 I replied to the email “kinda insulting when I paid $165 for mine” and then I facetiously said “Today’s my birthday, you should just gift me one” 🤠 with the little cowboy emoji. I got back a snarky reply from owner Glen saying, “your email doesn’t make sense. I’ll gift you one for $50.” So I let it drop. Then they started the desperate pleas… “buy two for $50 each and get a 3rd one free” or “make an offer” deals. I considered these but still had a bad taste in my mouth about the birthday email exchange. I see the emails, ignore them, but they keep coming. Finally I got one today where this guy is up on his philosophical soapbox again and one of the things he said stuck out: “I love dealing with individuals on a one-to-one basis. Business is not about solving problems. It's about working with people and making them feel good about who they are.” So I replied back: Stark contrast with how you responded to me. He replies “The response you received was in reaction to your negative energy. Improve the energy and the universe will respond accordingly.” Then “By the way, I've removed you from the mailing list.” Me “Good, I wouldn’t give you another nickel” The exchange continued briefly with me telling him which part of the human anatomy he was, got more snark back, I showed him his negative reviews, etc. This guy is his own worst enemy. It’s no surprise that his company seems like a one-man operation anymore. He probably can’t get anybody else to work for him. I highly recommend that you avoid this company.

I wish I could give them 0 stars. I have owned a gear ring from them for many, many years. When I purchased, it came with a lifetime guarantee, which unfortunately has come in handy many times as it’s lost 8 gears during the last 10 years. I have been in contact with them over the last day since once again my ring is broken and let me tell you, they are the rudest, most incompetent company I have EVER dealt with. They were extremely out of line with me, even to go as far as calling me names. I too am a small business owner and I would never dare speak to any of my customers the way I was spoken to. Don’t waste your money, their stuff might look cool but it’s nothing but a piece of crap and their owner is loser.