KinektdesignReviews of kinektdesign.com

As I have no news from April 3rd 2024, it is time to post a feedback. I ordered a Propeller Ring , size 13, (order #20517). I received an order confirmation with a tracking status link. 25 days later, as I received nothing I wrote to Glen to have some news. And Glen answered me : "I do not have the Propeller Ring / 13 / gunmetal, but do have the 12 / original." So nothing to do with what I ordered. Quite disapointed to have waited for nothing and to have not even been informed about the state of my order, I asked for a refund ... and Glen refused, telling "time was hard" , and the only thing he could do was to give me a 175USD gift card. As I already bought several gear rings and gear neack lace mini in the past [1] I didn't wanted to buy other things but the Propeller ring he could not provide and I insisted to have a refund as the fault was not on my side. Then he answered that , as I refuse compromise (that he imposed) , it was time to say "goodbye now". I have to admit that KinektDesign is not a Company you can trust anymore. This is my worst buying experience, ever. [1] order #11987,#11735,and another order in 2011 for which I didn't receive an order number

Sent Glen an email asking a simple question. Are you going out if business? I asked him as I read a few posts he was. Before I placed an order I thought it was relevant as to how customer service would be. I planned to buy several rings for my team. Glen was the furthest thing from professional. After multiple condescending email responses from him I asked 1 more time. Again he never answered it just an a$$hole comment. If you want to buy from a jerk that has zero care about you here is the guy. If not several people offer the same rings he does and they care about customers.

I am adding my own one star review to all the other ones wishing we could give zero stars. I bought several products from them over the years and been quite satisfied. Including them following through on their original replacement guarantee. I contacted them yesterday and Glen has been nothing but an a$$hole. Coupled with his increasingly frequent unhinged conspiracy emails, it certainly seems like he has developed some mental health issues. Bottom line? Stay far far away from this company.

This company is the worst. Glen treats customers like the Gestapo, you can’t speak out against his unethical business practices or he will act like a petulant child throwing a tantrum because I do not accept paying for a product and then not receiving it nor getting any updates on the production of said product. Lodged complaints with the BBB and the FTC for unethical practices, I can only hope more people do the same to draw some attention to this thief. Judging from all the poor reviews I see here, I’m not the only one falling victim to this scheister who took my money over a year ago and never sent the product and now refuses to email back.

I can’t believe I have to resort to posting a bad review out of frustration. We bought and paid for a ring in October of ‘23. No product. No updates since. We made a second order November of ‘23. I’ve reached out at least 3 times for an update or ETA. The response I received the first was ‘be patient’. Fair- although I reached out 3 months after the purchase. As of today I reached back out to Glen and KD responded with the most condescending and unprofessional response- “The world is at war, the economy is shot, and the fiat currency is collapsing. Please change your expectations accordingly.” I can’t believe this is how a SMB operates. Talk about customer disservice. Now I’ve asked for a refund. Let’s see what happens. It’s quite unfortunate as I have two products from them that I ordered many years ago. I love them. I’m a loyal repeat customer. At least I was…

I usually don't review stuff. But after reading the other reviews I had to add my own experience: Bough the ring 10 years ago, loved it, still do, it has been worn, obviously but still looks great. short while ago, one tiny screw broke one of the gears fell off,. ¨No factor, I though, It has a lifetime warranty¨ wrote a simple email, stating what happened and included two close up pictures. Very next day, they get back (nice) but state the warranty does not apply to ¨every day use¨ whatever that means... they offered a discounted price for a replacement. I replied, again, neutral and polite email, and stated the screw breaking/falling off was in fact a defect in my opinion. I ended my email by writing that I work as a warranty manager for a boat dealer, his reply and I quote ¨there is no way that we're sending you a free ring. In fact, I'm going to decline the initial offer for the discount which was quite significant. You should probably leave your arrogance and hubris with the boats which as everyone knows are money traps. Take care and good luck.¨ Conclusion: all those recent comments about cocky, impolite, insulting interactions are 100% factual. I will fix my ring myself, or pay a real professional jeweler to do it.

We purchased a “Time Machine” in Nov of 2022 and still have no received it. After reaching out repeatedly (timeline below) over a year and a half we are still told it is “in production”. After reading other reviews here and other sites I’m fairly certain we will never see this clock. Despite the website listing them as “in stock”. - We first reached out in May of 2023 to check on the status of our order and were told it was “in production”. - We checked in a second time in August of 2023, and received the same answer. - A third time in September of 2023, without a response. - A fourth and fifth time in October, after seeing on the website that the clocks are “in stock”. - A sixth time in November and were told the clock would be ready in January or February of 2024. We were charged $790 for a product that has not been completed after nearly a year and a half and that is unacceptable. Especially when the website stated the clock is “in stock” and is now only $325. (When I brought this to the owner’s attention, he changed the price on the website to $1,250 and told me I got a good deal.) Numerous requests to cancel our order and issue a refund in full have been denied.

I would absolutely give -5 stars if possible. Quality is awful, customer service is disgusting, and they DO NOT honor their life time warrantee. After an ugly email chain, this scumbag is now harrassing me. I had to threaten calling the police. I would suggest not wasting your money on such a garbage company. Walmart has better products and customer service...and that is saying a ton! NO LOVE FOR THIS ASSHAT AT ALL!