Troy
Avoid KIND Lending
I’m a 25-year Loan Officer in Southern California, and this was one of the worst lending experiences I’ve had. This was a low-risk loan: under 45% LTV, 740 FICO, under 32% DTI, full appraisal. • Initial approval missed the condo questionnaire requirement. Underwriting admitted the error. One week lost. • Condo team told my client to pay $950 for reports that were not needed. Took two weeks to fix. Actual cost was $150. My client paid an additional $145 to expedite the turn-time due to KIND's incompetence. • Underwriting then “forgot” to send the report to condo review. Another week lost. • Condo review misinterpreted basic information, causing another three-plus weeks of delays. • My Account Executive quit mid-loan and left KIND altogether. The condo complex was eventually approved, but the rate lock and long expired due to their delays. KIND refused to honor the original rate (5.875% with credit) and wouldn’t honor current pricing either. This was either intentional fraud, extreme incompetence or a broken internal process that cost my client significant time and money. I will not send another loan to KIND. I would advise against it, which is why I'm writing this review.