KimwigsReviews of kimwigs.com

I purchased a wig in June 28 of 2022, I didn't get it until 7-7-22 and it was not the same color as online and the quality was so poor it looked like a clown's wig! I immediately asked for a refund and return instructions. They made it sound as if they were based in the USA but they are NOT! They are in CHINA! After a lot of arguing via email they gave me instruction to send pictures of the wig and the box it came in. I submitted immediately. Then they said I would have to pay for shipping and it would be expensive so they offered only a 10% refund which was unacceptable to me. It was only after I sent them a copy of the refund policy that they sent me the address where to return the wig. They told me to fill out the customs paperwork and state the contents were 20$. And I had to pay 17.90 to ship via USPS to mail the wig back and it stayed in customs in CHINA for over 7 months!! I kept sending them messages that I was informed that they have to pick up the package at customs and pay a fee but then they stop communicating with me. They didn't want to pay and it stayed so long in customs so the package was returned to me today 7-14-23!!! PLEASE DO NOT BUY FROM THESE PEOPLE!! AND SPREAD THE WORD!! I filed a report with the Federal TRADE COMMISSION, AND reported them at INTERNATIONAL SCAMS at econsumer.gov

I ordered two wigs from this company due to losing my hair from cancer. Both wigs looked very pretty on the website. When I received them, they looked like something you would purchase at a Halloween shop. I have been trying to contact them since December 2022. They did answer some of my emails, but as soon as I told them I wanted to send the wigs back and be refunded, I stopped hearing from them. DO NOT ORDER FROM THIS SCAM COMPANY!!

Can't contact them. When resetting password received scam warning to not proceed. Waited a year for my splurge and got scammed.

I can't even get a reply from them. I got a wig for my mother as a surprise, so called human hair. The colour is nothing like the picture, size is way too big the packaging is terrible. No paper work came with it, paid a £156 for it. They are posing as an English company that has a fantastic reputation. Do not buy from them

Wish I read this reviews before.

I cancelled my order within 15 minutes of ordering. I've emailed at least 5 times and requested a refund with one response asking why. I haven't heard back since. Do not order from this company. I am reporting them to Action fraud along with contacting my bank for fraudulent activity. I highly recommend everyone does the same...or be smarter then me and don't fall for the reviews on their website.

LIKE MANY OTHERS, I FOUND THIS TO BE AWFUL COMPANY. THE WIG WHICH ARRIVED WAS NOT THE SAME COLOUR AS THE PHOTO. WE TRIED TO RETURN IT. ALTHOUGH A FULL REFUND WAS CLAIMED, THEY ASKED FOR 15% RESTOCKING CHARGE. OUTRAGEOUS. BUT, TO MAKE MATTERS WORSE, MONTHS HAVE NOW PASSED AND THEY HAVE NOT REFUNDED THE MONEY. DON'T DO BUSINESS WITH THEM!!!! MS. L.HAAR

I recently ordered what was supposed to be a beautifully cut bobbed wig.As a Cancer patient my confidence has taken a battering and I needed a ‘lift’ .What arrived was nothing like the wig I ordered and was a loose fit.I started to complete the returns form but when it came to the submit part it wouldn’t process the form.I contacted the company via e mail who came back with the suggestion that I had the wig cut which they would pay for 😝.Several emails later they said I could send the wig back to an address in China but should only cover the parcel for 20USD if I covered it for any more I would incur costs which they wouldn’t cover . I told them that I wasn’t prepared to return the wig to China as we both know it would get ‘lost’ and I would like the U.K address that the wig was dispatched from and sent via Hermes/Evri who are U.K based . I have since read reviews on the company who are clearly SCAMMERS and have reported them to TRADING STANDARDS which I suggest other people do.Today I am going to my bank to ask if the payment can be recalled .In the meantime DO NOT BUY FROM A COMPANY WHO IS PREPARED TO TREAT VULNERABLE PEOPLE IN SUCH A DESPICABLE MANNER I will not leave this alone until it is resolved .They should not be allowed to send out items that are nothing like what has been ordered and not give people their money back.