Unauthorized use of PayPal account in the amount of $66. Long after I cancelled the Do Fasting app, now months later, I’m getting charged again out of the blue. It seems like it’s going to be impossible to recover the money too. PayPal does not admit that it’s a fraudulent charge. This is a scam.
Response from NonexistentOct 13, 2021
Dear Diane,
Thank you for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
We would appreciate if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
PJ
Patsy J.
Never heard from this company
update3:
they say they havent received my email address and phone number. Sent it again and saved a screenshot.
They keep asking for a registration mail, despite i stated numerous times that we don't have a registration mail because we NEVER registered. How thick can you be?
update2:
Kilo Health is based in Lithuania, also active posting/hiring via LinkedIn.
Interesting fact: a very positive review was recently posted here by someone with exact the same name and location as one of the most recent hired people by Kilo Health? Coincedence? Just saved a screenshot, might be worth checking!
I will also start enquiring via LinkedIn and advise anyone with a neg experience with Kilo Health to do the same. Scammers should be stopped.
**********************************************
Kilo Health, did you not read my review? WE DID NOT ORDER, NOR REGISTER, so how can you ask for a registration mail, knowing very well that we can not provide you with such!
We gave you, via TrustPilot our phone number and Email address. We also disputed your claim via PayPal. We invite you to respond.
Don't insult our intelligence anymore and give us our money back!
update:
Kilo Health wants more information, also to see if I had really dealings with this company, if my review was sincere.
THAT IS THE PROBLEM Kilo Health, we had NO DEALINGS AT ALL WITH YOU nevertheless you took money from us. We have no reference, it was taken via PayPal .. so lets turn it around. You took money from us, can You show us an order, a mail, whatever, where we ordered something from you?
* also shared on Twitter *
Share your scam stories about Kilo Health all over social media, this is unacceptable behaviour.
Never heard from this company, never subscribed and out of the blue they took 46Euro from our PayPal account.
The fact that this happened to a lot of ppl and Kilo Health keeps coming back with the same reply shows that something is wrong. This is not an incident, this is a clear scam.
Will put the same review for Paypal.
Looking at rates for PayPal as well as Kilo Health, I don't expect a thrustworthy response.
Report this fraud to the police!
Cancel your PayPal account (who needs PayPal anyways with new and much more reliable alternatives).
Lets not settle with putting honest feedback on TrustPilot without following through with a legal action!!
Response from NonexistentAug 23, 2021
Hello, Patsy,
Thank you for taking the time to leave a review for Kilo Health. We would like to assure you that we are doing our very best to resolve your concerns.
However, even thought TrustPilot has received your information and supporting doccuments, we do not see this information ourselves. We are tirelessly trying to find your account information in our databases to be able to assist you, therefore we would like to ask you to reach out to us via email ([email protected]) from your side or fill out the information that we requested through the "find the reviewer" section. Since you mentioned that you were charged by PayPal, we would be able to use your PayPal account email address to try and locate any payment information.
Please be assured that we are trying our very best to resolve this. Any information that you could provide to use may be very useful in this process.
Warmest regards,
Kilo Health Team
LF
Luisa F.
I have had a similar experience
I have had a similar experience, I have been charged three times over the last year but don’t own the app and have not got the app in my Apple subscriptions so have no idea why they keep charging my. I have disputed it with PayPal and they have said the same thing that they can’t do anything about it. I’m appalled that a company can do this and would recommend not going near this company.
Response from NonexistentOct 13, 2021
Dear Luisa,
Thank you for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
We would appreciate if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
SD
Sandra D.
SCAM! SCAM!
This organisation took $66 from my account for a subscription I knew nothing about. They have refused to reimburse me the money that they have stolen from my account. Based on what I have read this seems to be a norm for this organisation!! Do not sign up for anything related to this company, they are true scammers!!!!
Response from NonexistentOct 13, 2021
Dear Ms. Dias,
Thank you for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
We would appreciate if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
BM
Bridget M.
Scammed
Scammed. Never heard of these people. Just found out they charged my PayPal account three times. One of the PayPal customer service representatives hung up on me after I insisted I had never authorized a subscription with these people (read: NOT helpful).
Response from NonexistentOct 13, 2021
Dear Bridget,
Thanks for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
Since we did not receive any additional information from you, we would appreciate if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
AK
Anna K.
I have been charged A$45.99 for…
I have been charged A$45.99 for goodness knows what on Feb.2nd that I did not order. I do not know who Kilo health are . I am disputing this with Paypal
Response from NonexistentFeb 5, 2021
Hello, Anna,
Thank you for reaching out. We want to get more info so we could investigate. Please reply to our "find reviewer" inquiry with your registration email address.
JB
Jen B.
AVOID AVOID AVOID
Never heard of this company until they took £52 from my paypal account! I am unaware how they got any of my details.
Response from NonexistentJan 18, 2021
Hello, Jen
Thank you for showing your concerns. It's clear that you have a subscription to one of our diet apps, which you didn't cancel and it got renewed. Please give us your email address so we could look into it!
Best wishes,
Kilo.health team
TS
Ted St J.
This is a .scam my PayPal debited even…
This is a .scam my PayPal debited even though I never subscribed
Response from NonexistentJan 14, 2021
Hello, Ted
Thanks for stressing this out!
This can't be the case, but let us double-check. Please give us your registration email address so we would have something to work with!
Greetings,
Kilo.Health team
