Natalie B.
SCAMMERS, steal your money
-0 stars is what the company deserves. I stupidly took on their Free-Trial offer after being bombarded on Instagram Ads. Should of seen the red flag! They get you by signing up to a free trial, if you cancel before the 1st month, they offer you a free extension for another month but they then bill you automatically without declaring it in the app. Customer service is BS. They lie and claim you agreed to their terms. Sandra only agreed to make an exception for me to refund the cost only because they $h!+ themselves and got a paypal claim against them! Pay pal was in my fav and got my money back. AVOID AT ALL COSTS. not worth the stress
Response from NonexistentApr 14, 2025
Hi Natalie, Thank you for sharing your experience. We sincerely apologize for any confusion you encountered with our subscription process and for any frustration this may have caused. At Kilo Health, we always strive to be transparent about our subscriptions. When choosing a plan on our website, customers can select their subscription and its duration, and all necessary details—including our terms and conditions—are clearly available on the checkout page. This is designed to ensure that our customers are fully informed throughout the process. We truly regret that your experience did not meet your expectations. If there's anything else we can help you with, please contact [email protected]. We'll be glad to help! Kindly, Team Kilo.Health




