Kika UsaReviews of kika-usa.com

Response from Kika UsaFeb 20, 2025

Kathleen, We’re very sorry that no one was available to resolve this issue for you at the time. However, we did send an email apologizing for the inconvenience and offering a return label so you could send the products back for a full refund. Unfortunately, we never received a response from you. We will reach out again to ensure this is properly addressed. Our goal is always to provide the best service possible, and we truly regret any frustration this has caused. Warmly, Superiorcare.pet team

Response from Kika UsaFeb 19, 2025

Ina, We're really sorry for the inconvenience and for the confusion regarding the delivery date format. We understand how important it is to manage expenses, and we sincerely regret any stress this has caused. Our representative has reached out and worked to resolve the issue for you. We truly appreciate your support and understanding. Warmly, Superiorcare.pet team

Response from Kika UsaFeb 18, 2025

Erika, Our insect-based treats are a highly nutritious and sustainable protein source! Insect protein is rich in essential amino acids, healthy fats, and minerals, making it an excellent choice for supporting your dog’s health. Plus, it’s easy to digest and hypoallergenic, which can be beneficial for dogs with food sensitivities. We understand it may sound unusual at first, but insect protein is becoming increasingly popular in high-quality pet foods due to its nutritional benefits and eco-friendly production. If you’d like more details or have any concerns, feel free to reach out! Warmly, Superiorcare.pet team

Response from Kika UsaJan 23, 2025

Fei, Thank you for your feedback! We’re sorry to hear about your experience. Most breeds, including smaller ones, typically do fine with our medium kibble, which is why it’s designed for all sizes and life stages. However, we understand that some dogs may prefer or need a smaller kibble. The kibble size is noted in the product description (under Details section) and visible in the product images, but we’ll consider making this information more prominent for clarity. We also offer a specific formula for smaller breeds with smaller kibble size, and we’re always here to help you choose the right product for your dog’s needs. Unfortunately, due to our return policy, we cannot accept opened food items back. If you have questions or need assistance with future orders, don’t hesitate to reach out—we’d be happy to guide you! Warmly, Superiorcare.pet team

Response from Kika UsaDec 16, 2024

Annette, Thank you for your feedback. While chicken or poultry protein can often be an irritant for some dogs, the poultry fat in our food does not typically contain the protein components responsible for allergies. However, every dog is different, and sensitivities can vary. For the food to help with tear stains, it may take around six weeks or longer to see noticeable improvement, depending on the individual dog. Consistency is key—dogs should only be fed this dry food, without any table scraps or additional treats that might interfere with the process. If you have further concerns or need assistance in selecting a different formula, feel free to reach out. We’re here to help ensure your pups are happy and healthy! Warmly, Superiorcare.pet team

Response from Kika UsaDec 2, 2024

Marta, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. One of the foods you ordered was from our clearance section, which offers products at a 70% discount and notes that they come with shorter expiration dates. We understand how this might not meet your expectations, and we’re here to help make things right. Our representative will reach out to you shortly to assist with resolving this matter. Your satisfaction is very important to us, and we truly appreciate your understanding. Warmly, Superiorcare.pet team