Kika UsaReviews of kika-usa.com

Response from Kika UsaJan 5, 2026

Joanne, Thank you for sharing your experience, and we’re sorry to hear that you haven’t seen the improvement you were hoping for yet. Tear staining can be influenced by many factors, including genetics, environment, water quality, and diet. To see the best possible results, we recommend feeding only our dry food, as mixing in other foods or treats can interfere with the formula’s effectiveness. In some cases, it can also take a bit longer for visible changes to appear. We truly appreciate you giving the food a fair try and understand your frustration. If you’d like any guidance, we’re always here to help. Warmly, Superiorcare.pet team

Response from Kika UsaDec 23, 2025

Kelly, Thank you for your honest feedback. We’re glad to hear you’re happy with the quality of the food. We understand your concerns about pricing and occasional shipping delays, and we’re continuously working on improving our logistics and overall experience. We truly appreciate your support and your input. Warmly, Superiorcare.pet team

Response from Kika UsaNov 19, 2025

Teresa, Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery. Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible. We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance. Warmly, Superiorcare.pet team

Response from Kika UsaNov 14, 2025

Becky, Thank you for your feedback. We’re sorry to hear the delivery felt slow. Our standard delivery time is 3–5 days, but we completely understand how important quick shipping is. We’re continuously working to improve our processing and delivery times so your orders arrive as quickly and smoothly as possible. Warmly, Superiorcare.pet team

Response from Kika UsaOct 6, 2025

Mary, We’re sorry for the inconvenience you’ve experienced. You can manage your subscription directly through your account or by using the link provided in the initial email when your subscription was created - no need to email us. The good news is that all our wet food options are now back in stock. We hope your dog will warm up to the kibble soon, but we appreciate you giving our products a try. Warmly, Superiorcare.pet team

Response from Kika UsaSep 8, 2025

Nancy, Thank you for your feedback. We’re very sorry for the inconvenience! This is not a regular issue - usually, we have all products in stock. The Salmon Small Kibble in the 22 lb. size should be back in stock within a week or two. We truly appreciate your patience and your continued trust in our food for your Bichon. Warmly, Superiorcare.pet team

Response from Kika UsaAug 25, 2025

Michele, We’re very sorry for the trouble you experienced with changing your order. A representative has already reached out to you to resolve the situation, and we appreciate your patience as we worked to make things right. Thank you for your kind words about the food - we’re glad your dog is enjoying it. Warmly, Superiorcare.pet team

Response from Kika UsaApr 14, 2025

Rosita, Thank you for your honest feedback, and we're really sorry to hear about the delay with your order. We understand how important timely deliveries are, especially when it comes to your dog’s food. Our standard shipping time is typically 3–5 business days, but occasionally unexpected delays can happen. We're continuously working to improve our shipping process, and your input helps us do better. We hope to serve you faster next time — and we truly appreciate your support and patience. Warmly, Superiorcare.pet team