Christine A B.
New Customer turned forever Customer!
I wasnt sure about ordering from this place as I am hesitant to order from a place I havent ordered from before but I finally decided to give it a try after seeing some really great deals for clippers I wanted and some soaps I was hoping to try. I placed my ordered and the clipper set with my brushes and nail clippers got here and even though everything i got was very affordable, it was still great quality! I received my shampoo and conditioner jugs I ordered the next day and could see that something must have busted inside since the box looked wet. I opened it up and sure enough, two of the four bottles must have been damaged on the route. The seal around the opening had leaked. I contacted Superior care and told them what had happened. They asked for pictures of the jugs that had leaked, I sent them and they sent out two brand new jugs the next day! Im so pleased with the customer service and even more pleased with all my new grooming items and shampoos and conditioners. My dogs are looking great and smell good too! Thank you so much Superior Care Pet!
Response from Kika UsaJan 26, 2026
Thank you so much for sharing your experience with us! We’re thrilled to hear that your first order turned you into a forever customer. It means a lot that you took a chance on us and found both the grooming tools and shampoos to be high quality and affordable. We’re sorry about the issue with the leaking bottles, but we’re glad our team was able to resolve it quickly and get replacements out to you right away. Hearing that your dogs are looking great and smelling wonderful truly makes our day. Thank you for your trust, your kind words, and for being part of the Superior Care family! Warmly, Superiorcare.pet team