Kids Eye CandyReviews of kidseyecandy.com

This store is a scam! They do not carry the products they advertise and you really have to fight for a refund

Horrible horrible experience. Customer service does not exist at all. I wrote few emails no response. Car bed came in with European DC plugs that does not fit here in US. Half of the lights are not working, another half not even sure how to connect. Assembling instructions were very limited, found a YouTube video which does not show any light diagrams as well. Kind of figure it our yourself. Quality very poor. Some things peeling already some broken already. Would never purchase from this website ever again.

Please don’t buy from this company. We ordered a Mack truck for around 600$ and received a knock off that retails for about 200$. We contacted them and after weeks we finally heard back. They sent us a return shipping label which we used and got confirmation stating someone received and signed for the return. They informed us they never got the returned item, and then completely ghosted us. So we don’t have a Mack truck nor do we have our 600$. And they will not return any call or emails.

I ordered a $589.00 Mack Ride-On truck for my son on 8/7/23. I received a $200.00 Freightliner Coronado SD Ride-On truck on 8/11/23. I notified the company and they finally sent me a shipping label after about a 2 week delay. I didn't realize that the shipping label they sent me was not correct (it was in someone else's name and address). After I shipped the product back and had not heard from them I asked them what the status was on the return. They asked me for proof the product shipped as they had not seen it in their warehouse. I provided them with the tracking number from the shipping label they sent me (that has the tracking number on it). That was on 9/22/23. I have followed up 3 times since them with an email and have heard nothing back. They don't pick up the phone or respond no matter what method i reach out to them with. $589.00 is a lot of money. Their customer service is just terrible.