KiaviReviews of kiavi.com

I was extremely disappointed with the lack of communication and clarity throughout this process. The loan processor repeatedly reiterated the same items on the needs list without providing clear guidance. Despite my multiple requests for phone calls, I did not receive them. More concerning, I specifically asked several times to escalate to a manager, and those requests were ignored and denied. Additionally, there was consistent confusion regarding conditions required for title. Even the title company expressed the same frustrations and lack of clarity that I experienced. Overall, this transaction was an absolute nightmare from beginning to end. I have been part of thousands of real estate transactions, and this ranks as one of the top five worst experiences I have ever had. I remain particularly frustrated that Kiavi refused to provide manager contact information, which could have alleviated many of these issues. Oh, and it was extra fun when Kiavi released loan documents on a loan that was not cleared to close, resulting in a full redraw of docs. Nothing says “great customer experience” quite like signing a full loan package with a notary three separate times.

One of the longest hard money loans . Didn’t enjoy the process at all! Too many conditions asked in pieces.

worst closing we have ever had, they don't care about your timeline. Never going to do business with them again!

Company should have better evaluators as their brain goes blank if there is no like for like properties (cookie cutters). Took over two weeks to tell me that Kiavi couldn't do the loan.

My closing was 6 weeks over due from the projected financing date.

We have two properties under Kiavi as the lienholder/lender. The worst company to deal with submitting draws for renovation. They are so focused on their stupid form and its format, they returned my submissions multiple times, the contractors even submitted one. They still rejected it. They even sent a person to the renovation site and still rejects the draw submission. The renovation is completed and still rejected the submission. We have to find a way to come up with money in order for the renovation to continue. I would never consider Kiavi as the lender. Never again.

Things started off great, but then took a turn. They originally told me the financing would be one amount and after spend money getting appraisals done, they flipped it and said Just checking on you. needed to pay four times the original amount. Very poor follow up as well.

Everything started out so great. Long story short I refinanced with Kiavi my payoff request was wrong yes the payoff the loan company tell how much you need to pay the loan They got it wrong now that don’t want to make it right!