A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
K&F CONCEPT (kfconcept.com) has 736 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
kfconcept.com
Website
kfconcept.com
Category
Audio & Visual
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Tripod I purchased was bad design. The tension locks got in the way of the fluid head. The tripod pan tension being barely unlocked started drifting.
The quality felt cheap and the handle and additional mount was cheap and in bad spots.
I returned this item and was hoping it for it to be better.
Response from K&F CONCEPTApr 2, 2026
Dear Jeff Castillo,
Thank you for sharing your honest feedback. We sincerely apologize that the tripod did not meet your expectations and that you experienced issues with the design, quality, and functionality.
We take your comments seriously — especially regarding the tension locks interfering with the fluid head, the pan tension drifting, and the overall feel of the materials. This is not the level of quality and thoughtful design we strive to deliver, and we regret that your experience fell short.
We truly appreciate you taking the time to share these specific details. Feedback like yours helps us identify areas for improvement, and we will be sharing your observations with our product development team for review.
We’re sorry to hear that you ultimately returned the item, and we completely understand your disappointment. If there’s anything we can do to assist you further — whether it’s finding a more suitable alternative or answering any additional questions — please don’t hesitate to reach out to us directly at [email protected].
Thank you again for your feedback. It helps us grow and improve.
K&F CONCEPT Team
RD
Ryan D.
30-day money back guarantee is a lie
30-day money back guarantee is a lie.
Customer Service suggested I sell the top small bag myself and come back for a discount on a the bigger model, or they could give me 15 bucks on my 100$ order.
Response from K&F CONCEPTJan 27, 2026
Dear Ryan,
Thank you for reaching out and sharing your concerns with us. We are writing to sincerely apologize for the experience you described regarding our 30-day money-back guarantee and the proposed solutions that clearly did not meet your expectations.
After verification, we found that your order came from our distributor, Kentfaith. We have contacted them to assist you in resolving the issue. Please check your email.
We understand your frustration and are committed to making this right.
Thank you for giving us this opportunity to correct the situation. We are dedicated to resolving this for you without further delay.
K&F CONCEPT Team
MM
Mr M P.
AVOID.
AVOID.
Like a previous reviewer, I found the quality of shots that came from their 6 and 10 stop screw on filters poor, when compared to a more costly brand.
i also have the square filter system when you attach the holder to the correct adapter the holder just keeps spinning round, so use less. I only contacted them to say about the products as I had had the filter some time and it was not useable and the others produced poor shots, so all I wanted was for them to remove all of my information from their system but the hassle I had to go through for that. They say now they have done what I requeted but somehow i dont think they will have done i just dont trust them.
as the saying goes "Buy cheap buy trouble"
Oh yes forgot to say sliding the variable filter in and out of the holder virtually impossible.
Anyone reading this will see they have replied and now say "If I am open to it" to contact them, all this since my review. They had a chance and all I got from them was excuses and one mail a day so it dragged on. first the wanted order numbers, then video proof, then I was told the team that did what I wanted was on holiday!! one mail the wording said "If indeed the products are ours" seemingly totally not believing what I had told them. So Now I wont be taking up their offer, they did nothing when they had the chance, so as stated I will noyt ever buy from them again.
Response from K&F CONCEPTNov 26, 2025
Dear M.Piper,
We sincerely apologize for the frustration and disappointment you’ve experienced with our products and the recent process—this falls far short of the standard we aim to deliver, and we deeply regret the hassle this has caused you.
We want to confirm that we have fully removed all of your personal information from our systems, in line with your request. Rest assured that no trace of your details remains in our databases.
Regarding the issues you’ve raised with the 6/10 stop screw-on filters, the square filter system (including the spinning holder), and the variable filter’s usability: we take product feedback extremely seriously.
If you’re open to it, please reach out to our dedicated after-sales team at [email protected]—we’d like to work directly with you to address these concerns properly.
Thank you for taking the time to share your experience; it helps us identify areas where we need to improve. We hope to have the chance to make this right for you.
K&F CONCEPT Team
MF
M. FOUGÉRE D.
BOITE FRAUDULEUSES
BOITE A FUIR TOUS LES AVIS SONT PIPER BOIT FRAUDULEUSE QUI ENREGISTRE VOS DONNER BANQUAIRE ET SURTOUT BASER A HONG KONG
ATTENTION ATTENTION
Response from K&F CONCEPTNov 5, 2025
Dear Daniel,
First of all, we want to explain that we respect every customer’s privacy very much. We will never engage in any behavior of stealing customers’ privacy or accounts. We sincerely apologize for the dissatisfaction you have encountered.
To accurately understand the specific issue you are facing and enable us to investigate and improve, we sincerely hope you can elaborate on the details, such as whether it is related to the service process, product usage, or other aspects. If you have any questions, you can contact our after-sales email [email protected] to explain in detail, and we will explain and handle it for you.
At the same time, we would like to inform you that all reviews on Trustpilot are real experiences from real customers. We attach great importance to every customer's feedback, as it is an important basis for us to optimize our services. If you are willing to provide more details, we will follow up and handle it with full effort and strive to give you a satisfactory response.
We look forward to your reply and wish you all the best.
K&F CONCEPT Team
RD
Ricardo D.
I bought this tripod on August 25
I bought this tripod on August 25, and in less than two months, one of the legs completely detached from the joint, making it unusable.
Every time I try to open it, the leg comes off and the tripod falls apart. It’s frustrating because it wasn’t dropped or mishandled—it simply failed structurally.
I expected quality from K&F Concept, but it turned out to be a fragile and unreliable product. I do not recommend it, and I’m requesting a warranty replacement for what is clearly a manufacturing defect.
Response from K&F CONCEPTOct 21, 2025
Dear Ricardo,
Thank you for bringing this issue to our attention, and please accept our sincerest apologies for the failure of your K&F CONCEPT tripod. We are very disappointed to hear that it did not meet our quality standards, especially in such a short time.
This is certainly not the experience we want for our customers, and we would like to make it right. As your purchase was made on August 25, it is fully covered by our warranty.
To expedite your replacement, we have contacted you directly at [email protected]. We will process a new shipment for you immediately.
Again, we apologize for the frustration this has caused and hope to have the opportunity to provide you with a better experience.
K&F CONCEPT Team
I bought one of their filters and, after testing it, I found it completely worthless for my photography needs. I returned the product and left what I considered a fair, neutral review – simply sharing my honest opinion based on my own experience.
Since then, I have been receiving repeated emails from the company, urging me to change or remove my review. The tone of these messages clearly shows they were not happy with what I wrote. Instead of respecting my feedback, they keep insisting that I modify it.
This has become very frustrating. My inbox has been filled with unwanted reminders, which feels more like pressure than genuine customer service. A company should accept both positive and negative opinions, not try to silence or manipulate customers into changing their words.
For clarity: I will not delete or edit my original review. On the contrary, I am writing this second one to highlight how they are treating customers who dare to leave feedback that is not flattering.
In my view, this behaviour says a lot more about the company than any filter could.
Response from K&F CONCEPTAug 26, 2025
Dear Andrzej,
First, please allow us to offer our sincerest apologies for the poor experience you experienced after leaving your review. The situation you describe—receiving repeated emails from the company requesting changes or deletions for leaving a neutral review—is absolutely unacceptable and completely contrary to our customer service principles and values.
Your feedback on the filter itself is respected, and we are sorry the product did not meet your needs. Whether positive or negative, genuine customer experiences are crucial for us to learn and improve. We respect every customer's right to express their opinions and will never officially authorize or endorse any harassment or requests for review revisions. We have noted your report and will immediately conduct an internal investigation. To help us investigate this thoroughly, we kindly request that you provide us with two key pieces of information:
Your Order Number
A direct link to your review on the platform where you posted it.
The only email address for our customer service is [email protected]. Please only trust emails from this address. Contacts from other email addresses may be private messages with ulterior motives that have nothing to do with our brand. We deeply regret your concern.
We understand that this incident, more than any product issue, has severely damaged your trust in us. We deeply regret this and apologize again for the inconvenience and frustration our actions have caused you.
We understand your trust has been severely damaged, but we hope our actions moving forward can eventually rebuild it.
K&F CONCEPT Team
HK
Herr K.
K&F CONCEPT besticht Kunden mehrfach!
Am 15. April 2025 habe ich ein Produkt von K&F CONCEPT über Amazon gekauft. Die Qualität war mittelmäßig – ich schrieb eine sachliche, ehrliche Produktbewertung.
Kurz darauf kontaktierte mich der Verkäufer direkt per Mail und bot mir eine Rückerstattung an – unter der Bedingung, dass ich die Bewertung lösche. Kein Versuch, das Produktproblem zu lösen – sondern reines „Bewertungs-Clearing“.
Ich habe mich bewusst darauf eingelassen: Ich löschte meine erste Produktbewertung, nahm das Geld – und schrieb sofort eine neue Produktbewertung, in der ich den Vorgang transparent machte und auf den Bestechungsversuch hinwies.
Diese Bewertung wurde gelöscht – mutmaßlich, weil Amazon das als Verstoß gegen die Richtlinien wertet (Produktbewertungen dürfen sich nicht auf Verkäuferverhalten beziehen).
Also schrieb ich eine Verkäuferbewertung, sachlich, als Warnung für andere – erneut mit Hinweis auf den manipulativen Versuch. Auch diese wurde gelöscht.
Heute – Monate später – stelle ich fest: Ich kann weder das Produkt noch den Verkäufer erneut bewerten. Begründung: Ich sei „nicht berechtigt, eine Bewertung abzugeben“.
Fazit:
K&F CONCEPT versucht gezielt, kritische Stimmen durch Rückzahlungen zum Schweigen zu bringen. Dass solche Bewertungen gelöscht und Betroffene stillschweigend gesperrt werden, macht das Ganze doppelt fragwürdig. Wer ehrliches Kundenfeedback schätzt, sollte diesen Anbieter meiden.
(Bewertung von KI auf Basis meiner Schilderungen 1:1 aufgesetzt und rechtlich für legitim befunden!)
Update: 22.06.25
Nachdem K&F bei Trustpilot Beschwerde eingereicht und mir Unwahrheiten unterstellt hatte, wurde diese
Bewertung von Trustpilot verifiziert und für legitim und wahr eingestuft!
Update: 09.07.25
Man dachte erst, K&F hätten dazu gelernt, aber nein, leider nicht:
Meine Frau hat auf Amazon ebenfalls eine Bewertung abgegeben, da ich ja nicht mehr befugt war.
Es dauerte auch nicht lange und K&F meldete sich wieder, bot eine Entschädigung an, aber diesmal zunächst OHNE Bitte nach einer Löschung ihrer Bewertung. Das wunderte uns eigentlich nicht.
Diese Entschädigung wurde angenommen und sofort von K&F an Paypal gesendet.
So dachten wir, wäre das ein sauberer Ausgang, aber nein: heute kommt eine weitere Mail mit der Bitte, die Rezension zu löschen.
Was K&F nicht zu verstehen scheint, dass das hier in Europa so nicht funktioniert. Das Produkt wird durch eine Entschädigungsleistung nach dem WUMS-Prinzip nicht automatisch besser und natürlich bleibt die Bewertung.
Response from K&F CONCEPTJun 17, 2025
Sehr geehrter Herr K.,
Wir danken Ihnen sehr für Ihren Hinweis. K&F Concept nimmt jedes Kundenfeedback ernst und möchte Sie auf einige wichtige Punkte hinweisen:
Die einzige E-Mail-Adresse für unseren Kundendienst lautet [email protected]. Bitte vertrauen Sie ausschließlich E-Mails von dieser Adresse. Bei Kontakten von anderen E-Mail-Adressen kann es sich um private Nachrichten mit Hintergedanken handeln, die nichts mit unserer Marke zu tun haben. Wir bedauern Ihr Anliegen sehr.
Kundenorientierung war schon immer unser oberstes Gebot. Bei Problemen übernehmen wir die Verantwortung für unsere Kunden und bieten nicht nur eine einfache Rückerstattung an. Wir werden unsere Produkte und Dienstleistungen kontinuierlich optimieren und verbessern, um den Kundenbedürfnissen gerecht zu werden.
Bei Fragen oder Anregungen wenden Sie sich bitte an unsere Kundendienst-E-Mail-Adresse. Wir werden diese gerne für Sie lösen.
K&F Concept Team
NF
Nicola F.
Floating Camera Handle
We purchased a floating handle from this company, it lasted twice under water and completely snapped off leaving the camera at the bottom of the ocean.
After many emails back and forward I have today received an item from their store which can hopefully be used towards the replacement of a new camera.
Response from K&F CONCEPTJun 10, 2025
Dear Nicola,
Thank you for bringing this issue to our attention, and please accept our sincerest apologies for the failure of your floating handle. We completely understand your frustration, especially given the risk it posed to your camera equipment—this is absolutely not the experience we want any of our customers to have.
Your feedback has been immediately escalated to our product development and quality control teams for a thorough investigation. If you have any questions, please get in touch with our email [email protected]
K&F Concept Team
