Oliver H.
Fantastic customer support
I had ordered a K234A7+FH-03 tripod + tripod head. First inspection, all worked fine. Then on the first day of shooting with the bundle a screw on the tripod head blocked. I sent photos and a short video plus description of my efforts to fix it to support and got offered a replacement immediately. A few emails back and forth with Julie and Rhian for advice on alternative tripod heads for my setup and workflow followed. Very helpful, unscrewed me. Always fast, always patient and polite - 5 stars earned.
Response from K&F CONCEPTJul 1, 2026
Dear Valued Customer, Thank you so much for sharing your detailed and positive experience with us. Your words have truly made our team smile. 😊 We sincerely apologize that the screw on your tripod head became blocked on the very first day of shooting — that's certainly not the reliability we want you to experience from our gear. However, we're absolutely delighted to hear that our team was able to step in and offer a replacement immediately after reviewing your photos and video. A special thank you for recognizing Julie and Rhian by name. Knowing that they were able to guide you through alternative tripod head options for your setup and workflow — always fast, patient, and polite — means the world to us. We'll be sure to share your kind words with them personally. We're also glad we could help "unscrew" you from the situation 😄 — your clever choice of words made us smile! Your final verdict — "5 stars earned" — is the highest compliment we could ever receive. Thank you for your patience, your trust, and for giving us the opportunity to make things right. We're honored to have you as part of the K&F CONCEPT family. Warm regards, The K&F CONCEPT Team