Ernest W. Jahn I.
I have been using Keto Mojo since 2019
I have been using Keto Mojo since 2019. I now have a bunch of test strips which work less than half the time. I gave them the lot number and expiration date. They wanted a ton of info, including a video of them not working! I even bought another test monitor to make sure that wasn't the problem. I am done with them. They are overpriced, especially since I don't need the glucose test strips you have to buy also the get the Keto ones. Going elsewhere or doing without. They have made a fortune off me.
Response from Keto MojoSep 15, 2026
Hi, Ernest, thank you for being a Keto-Mojo customer since 2019. We’re sorry that your recent experience with the test strips and our troubleshooting process left you feeling frustrated. The additional information and video were requested to help us identify the cause, document the strip failures, and determine the appropriate resolution not to make the process unnecessarily difficult. However, we understand that after providing the lot number, expiration date, and testing with another meter, our request felt burdensome. We also appreciate your feedback regarding pricing and purchasing options. We would welcome the opportunity to have a member of our support team review your case and the information you already provided, without asking you to start over. Please reply to your existing support conversation so we can take another look. We look foward to hearing from you at anytime! Our email is [email protected]



