KenmoreReviews of kenmore.com

I have never been more appalled by a company! We have only had this water softner for 5 months and it stopped working completely. We had a Kenmore before and it worked great so we decided to replace it with the same thing. What a horror mistake!! The company gave us the ring around for a week before saying this wasn't a water softner problem. Our problem? HARD WATER. We called a professional and they agreed it is the water softner. Kenmore will not stand by their products because they are GARBAGE!!

Our Kenmore refrigerator failed in less than 2 years. The cosr to repair the failed compressor would have exceeded the cost of a new unit. Why is there a 1 year warranty on something that should last 10 years or more?

My wife and I recently purchased a Kenmore refrigerator. We have purchased other Kenmore appliances in the past, upright freezer and stove. We purchased the refrigerator from Lowes Home Improvement. The day of delivery, I told the installers that the doors needed to be reversed as I previously told the sales person. They did reverse the doors, however once they completed the task there remained a black tube exposed on the top right of the refrigerator. After contacting Lowes they sent a team to repair the issue. After using the refrigerator for a few days we noticed that the refrigerator door was crooked and the magnet at the bottom of the door kept pulling away from it's housing causing the door not to close properly. I have repeadily contacted customer service and was transfered several times to no avail. Contacting customer service has been a huge waste of my time. Needless to say, I will no longer buy a Kenmore product. I'm considering selling this refrigerator at a loss and getting a more reliable product.

Very disappointed with Kenmore returns. They state in the order email confirmation in red ink not to contact costumer service for returns because they don’t have access to orders information, and ask to only email to an email address, but that email doesn’t work. I sent the first email in July 8 to that email address and I have tried several times again and again and all I get is this: “Delivery incomplete There was a temporary problem delivering your message to (email address I can’t post here) Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently” and at the end after many of those emails I got this: “ Message not delivered Your message couldn't be delivered to (email address I can’t post here) because the remote server is misconfigured. See technical details below for more information” It clearly shows me that Kenmore is making it impossible to make a return. I finally called costumer service to see if I could find another way to make this return and she told me to email (email address I can’t post here) instead. Well, as per today I haven’t gotten any reply and of course the 30 day window they give for returns is getting over. So that emails address she gave me doesn’t work either. How convenient for them. I’m not purchasing anything from Kenmore anymore.

We bought a kenmore microwave oven. I called customer care to ask a question about the operation of this model. I was told there was no one I could talk with and they would have to send out a technician to look at it and answer any questions I had. Don't buy from this company. There is no customer service!

I purchased my Kenmore canister vacuum less that 3 yrs ago. I went with Kenmore again because my last Kenmore lasted over 20 yrs.. You can just see how horrible the quality of Kenmore products has gotten. I would not be surprised if the parts are now made in China.. Customer service wasted an hour of my time without a acceptable resolution.. I will new purchase anything from or recommend Kenmore again

Kenmore is only a badge or brand owned by Sears Holdings. Kenmore appliances are built by several companies one of which WINIA ( Winiadaewho ) which is a South Korean. Any problems encountered will not be honored by the vendor especially lowes you will only get the run around and no solution to warranty repairs. One freezer in particular had warped doors that would not seal causing frost and also ran excessively to maintain temperature. Thousand of these were manufactured and should have been recalled. Do not buy Kenmore because it is only a label and no longer means quality.

I purchased a Kenmore vacuum cleaner on 11/26/2021. It stopped working less than 8 month later. For 3 month now I'm dealing with Kenmore customer service to have the vacuum cleaner either repaired or replaced. I called them numerous times and filled out their warranty form but nothing happens. I will never ever buy another Kenmore product. Once a good product and customer service should be ashamed of what they have become