KemyCard.comReviews of kemycard.com

Response from KemyCard.comOct 4, 2025

Hello, We’re truly sorry to hear about your recent experience with your KemyCard. Please rest assured: our support team is active and responsive, and we typically reply within 5 hours via our live chat or by email. If you haven’t received a response, there might have been a communication issue — and we’d appreciate the chance to make things right. 👉 Please email us at [email protected] with your card reference, and we’ll investigate and resolve the issue promptly. 💳 Also, balances from disabled or malfunctioning cards are never lost. In 100% of cases, we manually credit the remaining funds back to your main wallet, or offer a new replacement card free of charge when needed. We’d love the opportunity to fix this for you and restore your confidence in our service. Kind regards, The KemyCard Team

Response from KemyCard.comAug 31, 2025

Hello Ibrahim S, We would like to clarify the facts regarding your experience: 1️⃣ Your first deposit of 20.47 USD was successfully credited to your KemyCard account without any issue. 2️⃣ For your second deposit of 10 USD, you mistakenly reused the previous payment address instead of generating a new one from your dashboard. As we explained, in such cases the transaction must be handled directly by Cryptomus, our payment processor, since only they can unlock or refund payments sent to an expired address. 3️⃣ Following this situation, and although the first deposit had been properly credited, you requested — as a matter of fairness and to close your account — that we refund this first deposit. We agreed and processed the refund immediately (minus a 1 USD network fee charged by Cryptomus). 👉 Therefore, we confirm that KemyCard never “held” or “stole” your funds. The issue with the second deposit arises solely from using an expired address, which is managed by Cryptomus. We regret that you describe our services as a “scam,” especially since we acted in good faith by issuing a refund that we were under no obligation to provide. ✅ At KemyCard, we are committed to transparency and customer satisfaction. We remain available to assist you with your Cryptomus inquiry so that the second payment can be properly resolved. Best regards, The KemyCard Team [email protected] | Telegram: @KemycardPartner

Response from KemyCard.comAug 20, 2025

Hello Stefan, We are very sorry to read your frustration. Please allow us to clarify the situation with full transparency: KemyCard does not hold or block customer funds. All deposits are processed exclusively through Cryptomus, our licensed crypto payment gateway. In your specific case, the BTC deposit of $900 was automatically flagged and placed on hold by Cryptomus for AML/compliance review. 👉 This is a security measure from Cryptomus, not from KemyCard. 👉 To resolve the situation, you simply need to contact Cryptomus support directly and provide any information they require regarding the origin of the funds or the wallet used. Once Cryptomus clears the transaction, the funds will be released without issue. We kindly ask you to update your review, as labeling KemyCard as a "scam" is misleading. The funds are not lost — they are temporarily under AML review by our payment processor. If you need assistance, please reach out to our support team at [email protected] and we can guide you step by step on how to contact Cryptomus properly. Thank you for your understanding, The KemyCard Team