Christina W.
Worst experience in all my 52 years!!
Worst experience in all my 52 years!!! After a week of negotiating we decided to come in to purchase a Jeep. This is the first car buying experience for my daughter as it was a college graduation gift. Note that we were paying outright and not financing They had us come in and had us wait so they could do the paperwork and we sat there an hour and half as they kept saying they were just working on a few things. I found this very odd since we were not financing, but trusted that everything was done as we agreed on the price they took my license and insurance and the deal was done as far as I knew. Well I was wrong! Apparently there was someone there to look at it while we were there and I guess they wanted to see if they could get financing and my guess pay more for it, that is why they had us sitting there for an HOUR AND A HALF! Then they tell us they sold it to someone else! Why not just tell us right when they realized they had another buyer! I’ll tell you why, because they are shady! They kept us there in case that financing fell through so that we would be there to buy it! Who does that! Who leaves a customer, a customer with money to outright buy the car sitting for an hour and a half just waiting for nothing! Wasted half my day and all they can say is they are sorry! What you should have done was be “transparent” like they said they pride themselves in as a dealership when we first came to look at the Jeep. Now not only did you waste my day, you also made this the first car buying experience for my daughter, who clearly was broken hearted to boot, but life is full of heart breaks, but I do hope the world doesn’t fill up with dealerships of this caliper!!! Way to be “TRANSPARENT” Kelly auto! I wouldn’t buy a pen from this place and would pay extra elsewhere! I wish I could give -5 stars! Shout out to those involved: Our salesman Jeremy Vincent Scavazzo Brian Lucas Chris Monticello Candace Scott - who actually told us a price and was wrong and even told us that the dealership was desperate for a sale when we asked about the price. Should have been my first red flag!