KellammechanicalReviews of kellammechanical.com

I sat from 4 to 8 awaiting even tho I received 2 messages that they would arrive in 30 to 60 minutes. I was supposed to receive a phone call to reschedule since Kellam couldn't get their act together. Instead my phone rings at 9:30PM. I didn't answer because it was far to late for a Single Senior Female Citizen to let someone in their home. The communication is terrible and also I was informed 3 of your Techs that were sent to my house went home with Covid. Dont worry I can read minds so I know I knew you sent Techs by psychic ability. Horrible company. Horrible customer service. Im so grateful 🙏 I never signed up for maintenance. If this is how new customers are treated Ill go elsewhere. If anyone shows up at my house tomorrow I will call 911. Goodbye.

Not a fan. We've worked with Kellam Mechanical several times over the course of two years and service seems to have gotten worse with every interaction. We've had workers come into our home who had no clue what they were doing, left parts laying around instead of plugged in where they were supposed to be, and behaving in ways that I'd just say we did not care for and were very surprised by. When we called we'd get no response after multiple attempts, emails would go unanswered, and on and on. The more interactions, the worse the treatment got. When we looked at the DPOR website that checks licensing for the State of Virginia, we quickly learned that the actual company had either been bought out or taken over or merged (however you want to say it), by some other company that apparently owns about five other HVAC companies. I don't know the reason(s) for what in my opinion is unsatisfactory customer service or if being acquired has anything to do with it; but....yeah.....in a world gone insane, I don't need the drama of no responses after multiple calls and emails and service I find unacceptable.

I enrolled with Kellam’s monthly contract for periodic inspections of plumbing, electrical, and HVAC. Today’s appointment was made weeks ago, and I was told to be home from 8-5. Fine. I cancelled work and adjusted other scheduled appointments to be home. Guess what? Just got a text a few minutes ago cancelling today’s appointment. I called to express my frustration and was hung up on by the phone attendant. She screamed: “Go yell at someone else,” and slammed the phone on me. Fine. No more future appointments for Kellam to break, because I just cancelled my contract. I’ve never experienced such rude and unprofessional treatment. Avoid Kellam; find someone who respects you, honors your time, keeps their appointments, and exhibits human courtesy.