KegfactoryReviews of kegfactory.com

HELP!!! BUYER BEWARE!! Firstly, I hate to leave a negative comment but the company basically stole our money and sent a defective item. After our order, we had to stay on top of this company to get them to ship your item. Our purchase was a 9.25 Gallon / 35L DigiBoil Electric Brewing Kettle (110V) - KL07252 × 1. We received a defective item that smoked and shut off the first time we used it. We made multiple attempts to get a response to our request to have the itme replaced or get a refund. We got the run around. Issue was never resolved. We now have a $200 paperweight. Consider spending the extra money and buy through Amazon for no hassle return policy. if someone from the keg factory wants to finally address our issue, the order #52392 dated March 2022. thank you.

Ordered an item that said it was in stock weeks before Christmas that was supposed to arrive about 10 days before Christmas. Received a shipping update that the item shipped. Nothing shows up. Talk to customer service and they say it is out of stock. Total lies about shipping and product availability. I was asked if I wanted to wait until the item was in stock. I said yes, then they refunded the order.

Great products and service! Fantastic prices and fast shipping. Will definitely be back!