Andy
I would recommend
Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.

Are you still using a Google Group or sharing a password for your support@, help@, or other shared inbox?Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your personal or work Gmail account.When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail.Some of the benefits of Keeping include: 1) No more extra tabs - access your support account right inside your personal or work Gmail; 2) Improve your team with advanced reports that measure response time, ticket volume, and agent performance;3) Open and close requests and turn a support email into a trackable ticket;4)Add accountability by Assigning requests to team members.
Keeping (keeping.com) has 1 customer review on Five Star Index, with an average rating of 5.0 out of 5.
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Andy
Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.