My account was frozen under “risk control measures,” and I couldn’t trade or withdraw for about a month. They required me to complete KYC, and submit a handheld photo with my ID.
After the review, my balance was adjusted from about 4,108 USDT down to 1,542 USDT.(-2,566$) They said that I “violated the user agreement”. And won’t give a clear explanation. I’ve documented everything with timestamps and screenshots so I can show exactly what happened.
For context:
Total deposits: 4,800 USD
Total PnL before adjustment: -640 USD
Beware of this Scam Exchange. I've had friends warn me about them and wish I had listened and taken these red flags seriously earlier.
AS
Andrew S.
Same as others are saying
Same as others are saying. I got my funds frozen for no reason at all. Been trading for 3 years and know that I broke no rules. Now they tell me I have to do a KYC verification and then wait 7 days but I know I’m not getting my money back and it was a lot. Complete scam and stealing
JL
Joseph L.
They are a complete scam
They are a complete scam. They cleared my fathers entire account out. Its clearly a play house for hackers. How can such vial people walk this earth.
AS
A.S.
I sent MYSTERY tokens from KCEX to…
I sent MYSTERY tokens from KCEX to LBANK on 06.05.2026. LBANK meant, there is an issue regarding the token contract address information caused by KCEX. LBANK sent the EXACT amount of tokens EXACTLY to the same sender address from 06.05.2026 but of course as receiver address in a transaction on 20.05.2026. After 8 hours I couldn't see the tokens on my KCEX account, opened a ticket. And now KCEX means I should sent the tokens to another KCEX wallet. The want 47 USDT process fee from me. I closed my KCEX account and am happy to not to trade wiith much more amount on this CEX.
I'd have given ZERO stars if it was possible!
MK
Mohammad K.
Referral Bonus Not Received After…
Referral Bonus Not Received After Following All Requirements
I joined KCEX through a referral link that clearly promised a $500 bonus reward after completing the required conditions.
I trusted the campaign, deposited more than $2000, and even held the funds for over 10 days exactly as instructed. Despite following every rule carefully, I still did not receive the promised reward.
When I contacted customer support, they failed to provide any proper or transparent explanation. They only kept repeating vague terms like “risk control rules” without showing any valid reason or proof of violation.
This experience feels misleading and disappointing because users spend real money and time based on the promises shown in the referral campaign. If rewards are denied without clear justification, it becomes very difficult to trust future promotions on this platform.
I hope KCEX reviews this issue seriously and provides fair treatment to users who genuinely completed all the required tasks.
My uid = 56275430
JA
Jarosław
UWAGA na GIEŁDĘ KCEX !!!
UWAGA na GIEŁDĘ KCEX !!!
Założyłem konto na giełdzie KCEX , po kilku tygodniach , zawieszono moje konto bez żadnego uprzedzenia i zamrożono środki. Ku mojemu zdziwieniu po kontakcie z obsługą giełdy , dowiedziałem się że to tajne wiadomości i mam się zweryfikować oraz czekać 5 dni. Po tym terminie nie otrzymałem żadnej wiadomości , więc sam się skontaktowałem z obsługą. Otrzymałem wiadomość że środki są odmrożone i mam usunąć je z giełdy bo jestem zagrożeniem dla ich systemu , ZAGROŻENIEM ??? .
Facet po 50 roku życia z małą ilością aktywów ZAGROŻENIEM !!!
Po prostu śmiech lecz to nie koniec , dokonałem przelewu LTC które miałem oraz ELON1 .
ELON1 , którymi handlowałem, nie można na żadnej giełdzie wymienić a KCEX zablokowało możliwość zamiany chociaż na USDT czy inne aktywa , ZROBILI TO ZŁOŚLIWIE NAKŁADAJĄC BLOKADĘ HANDLOWĄ.
Byłem zmuszony do odszukania walletu, był nim GUARDA lecz przy przelewie coś poszło z winy GIEŁDY KCEX nie tak ponieważ TRANSFER TRWAŁ 50 MIN i dokonali transferu na inny adres co zakończyło się zawieszeniem środków GDZIEŚ W SIECI i tym samym utratą.
Zamiast klientowi pomóc to wszystko robili żeby go zniechęcić !!! Ja rozumiem nie chcieli mnie na giełdzie, proszę bardzo ale to trzeba było wytłumaczyć i grzecznie umożliwić wymianę w terminie 48 godzin na odpowiednie środki do transferu , a nie zamrozić konto i żądać wypłacenia środków.
PISZĄ W SWOIM REGULAMINIE ŻE WERYFIKACJA JEST DOPIERO OD 15 btc ŚMIECH.
PO PIERWSZEJ WPŁACIE JESTEŚCIE JUŻ ZAGROŻENIEM ŚMIESZNEGO SYSTEMU I JUŻ MACIE WERYFIKACJE OSOBY. !!!
UWAGA OBSŁUGA GIEŁDY KCEX TO BARDZO ZŁOŚLIWI LUDZIE I NIE POLECAM TEJ GIEŁDY ZASTANÓW SIĘ ZA NIM DOKONASZ WPŁATY BO MOŻESZ STRACIĆ ŚRODKI !!!
AM
Annette M.
I am feeling bad about this but I am…
I am feeling bad about this but I am just so overthinking everything right now. The sound of distant traffic at night makes it harder to sleep when you realize your life savings are gone. i really do not want to be mean to Kcex because i hate complaining but i lost all my funds and nobody will talk to me. They are probably laughing while i am here crying because they wont let me withdraw my own Bitcoin. It is fraud and it is a scam and i am so desperate. I honestly thought it was over and i was ruined until I found RossTexlp by accident. I am actually really surprised by it because i did not think anyone could get money back from these scammers but RossTexlp actually fixed the withdrawal denial for me. I feel bad for being angry but Kcex stole from me and it is not right.
HA
Harde
I was unexpectedly locked out of my…
I was unexpectedly locked out of my account without prior notice. Attempts to regain access took longer than expected, and support responses were inconsistent. After escalating the issue through a drawan out process and my balance was settled. it was frustrating, and I'd advise others to be cautious when choosing where to trade.