Novin Najafi B.
They suspended my withdrawal without a reason!
They suspended my withdrawal with over 5,750 USDT balance without any reason! When I asked them about the reason, they just explained me about abnormalities on my transactions and insisted they can't explain more because their risk control policies are confidential! So they wanted me to prove I own that funds, I did. Then they wanted me to complete KYC. I tried to complete the KYC process and I realized they don't recognize Iranian Passport as a valid identity! They wanted me Iranian ID in English instead, which doesn't exist at all! Only Persian IDs exist. After two days argument I finally could withdraw my funds, but there is big question mark on my head: If you're not going to recognize Iranian identities, why do you register Iranian audience with national phone number?



