KawaiislimecompanyReviews of kawaiislimecompany.com

As a first time customer, my order took 3 weeks to fulfill. The day before it was fulfilled I sent an email notifying the company I’d like to cancel my order due to a change in shipping address. The shipped my order the following day anyway and then alerted me that all sales are treated as custom orders and cannot be cancelled. Most generic custom orders can be cancelled as the product can be resold. Terrible for business, didn’t even offer to update my shipping address before just shipping so they didn’t have to cancel.

This company was easily one of my favorites and I wanted to be a lifelong customer! Unfortunately, they would rather lose a customer over failure to refund $27. I have been warning everyone of the nightmare I have been dealing with. It has left me in tears because I have not only lost my money, but also products. It’s just not worth the risk of purchasing from this company—I can guarantee if something goes wrong-you will be out your money.

My order did not arrive. Ordered in June. Now it's November. Sent them email a month ago asking what's going on. Still no answer. Disappointed daughter.