Kate MinimalistReviews of kateminimalist.com

this firm is fraudulent ..refuses to send a paid order for no reason and ignores requests

This company is a scam. I purchased Simple Human Bags in Size D. Took 3 weeks to receive and the bags were the wrong size. Contacted the company. It took them 3 days to respond; they asked for a picture of the wrong product. Took & sent picture. They took another 2 days to respond. Meanwhile, they have a 30 day return policy. Now they are asking me to keep the bags I don't need they will give me 20% another procuct. I want my money back. I had to go to the SimpleHuman webite and purchase more because I needed the bags and store was taking too long. Now they will not allow return even though THEY sent me the wrong bags at a very hight prices. The SimpleHuman stores charged me $23, and after taxes and fees with KateMinimalist, it was $71 for gargabe bags!!!!! DO NOT SHOP HERE!

The return policy is completely misleading. I just attempted to return a product because I found it from much cheaper somewhere else and they said we only accept returns if we sent the wrong thing despite that not being what is stated on their website I wouldn’t trust this site at all.

I needed to return an item. There was no paperwork in the box with the order number or return address. The customer service phone line has a recording saying they will return the call within 48 hours. No. Not acceptable. I then contacted by email asking for the return address. A semi-literate response asked why I had to return the item, but no address. Finally after threatening to dispute the charge, I got an address. Return shipping was at my expense and they had the audacity to ask ME for the order number and tracking. Terrible company. Never again.

Total scam. They never send anything. I should've checked reviews before trying this website.

I placed an order on 5/23, but I never received it. Still nothing on 6/10. So, I sent an email inquiry, but I didn’t get a response. I sent another email demanding that the order be deleted, but I still didn’t get a response. Frustrated, I went to my credit card company and disputed the charge. The credit card company reversed the charge, and finally, I received an email from the company stating that they were sending my product. However, I responded that it was too late and that I wanted to cancel the order. Now, they’ve sent another email asking me to cancel my credit card inquiry. They promised to send me a refund, but I’m not convinced.

Placed an order 05/20/2025, still have not received order as of 06/09/25. No updates, hasn't even been shipped yet. Don't waste your time with this company, source your products elsewhere.

I purchased a Treasure X Mega Shark Dissection for $50 and received the purchase confirmation. The next day they cancelled my order, gave me a refund, and put the item for sale for $190!! Left my boy very sad.