Kate MinimalistReviews of kateminimalist.com

I have been waiting for 2 months for an order I placed with this company and nothing has been sent. I just emailed them requesting a refund. After reading similar reviews, I won't expect a refund from them. I should have researched this company before ordering.

This company had great reviews on Shop app. However, a month has past and a Christmas present for my child is still not shipped. I am not getting anywhere with the company. If the items come after Christmas, I have to explain to my child why Santa Claus delivered presents after Christmas. In the meantime, these items sold out soon after I ordered them. So I was not able to find them anywhere else. Very disappointed. DO NOT BUY FROM THIS COMPANY!

I ordered an item on October 23 and by December 17 it had still not been shipped. This was in spite of many inquiry emails, their reassurance, a small discount for being late, and lots of patience on my part. I cannot recommend this company since they cannot deliver on their promise. This was even after the shipping label had been created. After 10 days waiting for the item to ship, several emails, and nothing happening, I canceled the order. If you are buying something you need, do not order it here. It will likely never arrive.

Ordered a gift on December 10 for Christmas. Never shipped and when I asked about it they said they would do their best. A few days later my order was canceled and then they increased the price on their site, to about 1.5x what they were charging me.

Fraud! I ordered over $300 worth of products in Sep 2024 and they never delivered. They told me for 6 months that it was on back order. When I asked them for a refund, they stopped responding. I tried calling them and their number was disconnected. My credit card company said they wouldn't refund me either because it was over their 30 day claim period. It's absurd that this company still emails advertisement to me.

Any potential customer should think twice before ordering from Kate Minimalist. My experience has been disappointing on multiple levels. Shipping times are excessively long, and when I reached out for an update, I received an unhelpful and dismissive response from their customer service team. Rather than offering support, they simply referred me to their shipping policy. I requested to cancel my order and receive a refund since no estimated delivery date was provided. After that, communication stopped entirely — I’ve been ignored ever since. It’s unfortunate to see this kind of service from a company that promotes itself as customer-focused. Hopefully, management takes notice and makes changes, because this experience was enough to ensure I won’t be shopping here again. Thanks Kyle (Kate Minimalist Customer Support) You have officially made this company look like garbage.

When I ordered an knee brace I did not see a clear size selection. I should have called them? Also, the first attempt at paying did not go thru so used a different method. The order comes and it is a triple XXX large. I went on line immediately and was told the size was printed on the order. I went back and looked and in very small print it was but never was I asked what size wanted. They refused to accept a return. Then a couple of weeks later I get another brace the same size and was charged for that also. They would not accept a return for that either. These braces are so large that I will unlikely ever use them. I think they were in their stock and wanted to dump them on someone. Very bad business! 1st and last with them.

Their robot said I could make a return but Kyle said I could not. When the robot said the return was approved something went wrong with the return label and you have to have one to make a return. It has to be unopened and reason accepted like medical reasons. I emailed and filled out the on line form, called and left messages but no one calls you back. The robot said to ask for a ‘manual’ return label to to be sent to you so I emailed accordingly and no one has sent me the return label and you can’t make a return without it! Hate that I jumped on the return approval before even receiving the order but they should have gotten back to me and Kyle should say what the official web site says and that is returns are accepted in 30 days if unopened and in the original condition.