Reka
BUYER BEWARE!!
I ordered from them on 4/5/20. I received an order confirmation and nothing since. I have emailed a couple times to no avail. This was my first and LAST time buying from them.
Karmaloop is the largest Streetwear Store, Carry the Top Brands and Styles that is relevant in today's fashion
Karmaloop (karmaloop.com) has 805 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 98 reviews with 1 star · Clear filters
Reka
I ordered from them on 4/5/20. I received an order confirmation and nothing since. I have emailed a couple times to no avail. This was my first and LAST time buying from them.
Terrell J.
I don't understand why does it take so long for a consumer to get their order. Usually, products at a big company would be delivered within 5 days, but it take Karmaloop to process an order within 5-10 business days. That is asinine. I've ordered my items on November 21, and I sill haven't received it. Karmaloop really need to solve and better their service
Response from KarmaloopNov 30, 2019
The majority of the merchandise is made to order which typically takes 5-10 business days to ship to our customers. If you can kindly provide us with your order details we can look into the status of your order.
Forrest T.
So UPSET. The 1 thing I wanted for christmas they sent me the wrong pair of Van's and the pair I wanted is sold out now. I got zero compensation just a refund... and a return label
Response from KarmaloopNov 27, 2019
We apologize for any inconvenience our records show that an RMA with return label was issued at time of contact made to our customer service team.
Jay
No estimate on when item will be shipped or how long the shipping will take. No response from customer service. Item hasn't even shipped yet but they've already charged me the money. Feel like I've been scammed. Edit; Called customer service, since it's a vendor item it takes 5-10 days to ship. Wouldn't have been an issue if they waited to charge me until it shipped. Will update when or if I receive my item FINAL EDIT:: I have received my item. I have no issues with it, what I do have issues with is them sending me a tracking number, saying it's through DHL but nothing ever came up on their site. I ended up looking it up on USPS and it was valid there. Although they were still waiting on receiving the package 2-3 days after Karmaloop sent me an email saying it shipped. I checked a day before it arrived and it said usps is waiting on the carrier and it arrived next day. No email back from support from when I first emailed them by the way. Not comfortable with people like this having my cc info. Order from somewhere else and save yourself a headache
Response from KarmaloopAug 21, 2019
We apologize for any inconvenience we may have caused you. For further assistance please provide us with your order number so we may further review the order status and provide you with an ETA of delivery. Be advised that vendor direct orders tend to take 5-10 business days, also there are certain items that are print to order which causes the delay. The information is listed within the item description and as well as before submitting the order. We look forward in hearing back from you.
Li Heng Y.
item came with a defect out the bag the and the others have really bad sizing and trying to return or exchange an item just forget about it worst customer service emailed back and forth with them for a whole week all i want is a return shipping label. its like asking for a limb or something.
Response from KarmaloopMay 6, 2019
We apologize for any inconvenience this may have caused you. Be advised that one of our customer service supervisors will be in contact with you within the next 24 business hours to resolve any pending matter.
Yovanna
TERRIBLE BUSINESS THEY WILL TAKE YOUR MONEY AND NOT SEND YOU YOUR ITEMS. WHEN YOU EMAIL CUSTOMER SERVICE THEY DO NOT RESPOND BACK !!! THEY USED TO BE REPUTABLE, NOW THEY ARE A SCAMMING COMPANY!!! ONCE AGAIN SAVE YOUR MONEY FOR ELSEWHERE, DO NO TRUST THESE THIEVES !! READ THIS ARTICLE FROM COMPLEX MAGAZINE FOR INSIGHT "THE RISE AND FALL OF KARMALOOP"
Response from KarmaloopMar 18, 2019
We attempted to locate your order information but we were not able to locate it. Please contact us at your earliest convenience to further assist you with this matter at 844-315-3336
Jayniya B.
1 star is being generous. I ordered a shirt didn't get it until 3 weeks later. Sent me the wrong shirt. I sent it back and I never received my refund. It's been a year! DO NOT ORDER FROM KARMALOOP!
Response from KarmaloopApr 18, 2018
Hello, We tried calling you to talk to you about the situation, however we were unable to get an answer and instead left you a voicemail.Please call us at 844-625-5667 Hours of operation are 7am-5pm PST Mon-Fri.
griffin S.
I ordered 2 shirts and pants. sent me the wrong colored pants. took a week to respond to my issue. Told me a week and a half later the shirts were out of stock. complete crap to a loyal customer
Response from KarmaloopApr 11, 2018
Hello, We would like to look into this matter and see what the error was. We tried contacting you over the phone but were unable to get in contact with you. Please give us a call 844-625-5667 Mon-Fri 7am-5pm PST. We look forward to your response.