Karen KaneReviews of karenkane.com

I returned an item and they said they think it got damaged in shipping and they wont accept it. They told me I would have to spend more money sending them a shipping label to get my item I paid 140 dollars for that didn't fit so I was returning. If I don't send a label they keep my item and my money. Fraudulent. I will never shop here again.

I returned a dress that arrived to Karen Kane on 3/28/25 (FedEx tracking - company’s label). On 4/9/25, I called to ask about the status of the refund. I was told that on 3/29/25, the company had tried to process the return but I had paid with PayPal and there was “a communication error” between the companies so the refund didn’t go through. He said he would initiate a new request and I should see it in 3-5 business days but as early as tomorrow. I said, “if I hadn’t called to check on this, would the company have bothered to attempt to issue the refund?” And he said yes, there would have been an attempt two weeks after the first. I’m not buying that at all. There was no way I’d see this money without calling. I don’t trust this company at all.

Big disappointment. Should have read the reviews first. Ordered four items and all are going back. The quality of the fabrics was so subpar. The pants were itchy and the dress was flimsy. Don’t know how a company like this can operate. Don’t buy.

Karen Kane is only found in some stores and there are no KK stores, only outlets. To have to pay shipping may be ok one way, but to have to pay to return it when the purchase did not work out is just not good business practice. There is a cost to being in business and considering there are not many shops that even carry KK, it should be their cost to absorb the fee to return an item. How exactly can you know whether the item purchased fits properly or that you even like it until you can try it and see also how it feels. I will never order anything from Karen Kane again!

Awful Company terrible customer support. The item I ordered was damaged. They made me go through the rigmarole of taking pictures waiting five days six calls to the company to get a label only to tell me they have no replacement when the customer service representative I was actually able to get in touch with told me they had plenty. Way to ruin Christmas, Karen Kane

They don't ship when they say they are going to. Takes forever to get a person. No traceability for days so you have no idea where the item is and I needed it for a special occasion. When I finally received the 3 items, they were not at all worth the cost. I reviewed each item individually, and honest points of my opinion of the item so that others would know details before purchasing and Karen Kane has now blocked my email and is not allowing my review to be posted...Wow really?!

I ordered two jackets online on a Friday night/Saturday morning and I paid a lot of money for overnight shipping. I then started trying to contact the company because I got worried about it. I had to leave on Tuesday and I wanted to be sure I got it by Tuesday. I had to go to court with an elderly relative and I needed the jacket. Finally when I reached someone Monday, they said no it wouldn’t be processed until Monday and I couldn’t possibly receive it until Tuesday and possibly Wednesday. I asked for a refund on the overnight shipping and was refused . I don’t think they should offer overnight shipping if they don’t mean overnight shipping and then charge $50 for it. I won’t be doing business with them again.

I bought a twist knot sweatshirt on sale. It was definitely not worth the $20 I paid for it. Cheap quality. The retail tag price was $118. Unbelievable. This was something I would expect from Walmart. Going in the giveaway bag.