Kandypens produces the highest quality vaporizer pens and portable vaporizers on the market. Come see why we're ranked #1 for best wax pens, dab pens, and more!
KandyPens (kandypens.com) has 76 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
kandypens.com
Website
kandypens.com
Category
Smoking & Tobacco
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Waste of money , awful company. Check the reviews for yourself. Do not buy from here
Response from KandyPensJun 15, 2022
Hello,
Thank you for taking the time to post your review. I'm sorry to hear about the your experience, and I would be more than happy to help get this resolved for you right away. What seems to be happening? What device are you having issues with?
This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.
JO
Joanne
Shocking experience spent $300
Shocking experience spent $300
Might aswell give it away .
Such a terrible experience customer service just goes on and on excuse after excuse anything so they Don't have to refund you your money..this company should be reported and shut down..much better quality vape half the price elsewhere..DO NOT WASTE YOUR MONEY WITH KANDYPENS...IT IS A SCAM. I am going to shout from the rooftops about this company on all social media possible... FB Instagram ect...
i think it should be known worldwide that its a scam.
And how they treat their customers. Avoid avoid total rip off
Its like we dont care we got u money now..
. I have sent kandypens email after email..
Pictures they asked for
But its just going around in circles with the emails. But after doing what they ask for on the 26th email now they want a video...
Now i have had to get in touch with my bank explaining what's going on with copies of the emails
My bank is going to refund me amd claim it back of kandypens.. What a complete nightmare... Headache just Avoid
United Kingdom customer
Only bonus they don't declare customs value... another breach of the law. Shall I report that also 🤔..if you look at the reply to the reviews all the god dam same reply to them all .
How they would like to help us...if that was the case after 26/30 emails why are we here in this situation
What an absolute joke... got to laugh.its so unbelievable...
Go walmart and buy a vape with a real guarantee
On my first email I explained my issues. How many times can you explain the same thing.
Customer service assistant Brandon says it straight told me he doesn't give a dam.was also told me fix it with a pair of pliers..how classy.... I wanted class got cheap tack $300 down the drain, 🙈💵💵💵., (United Kingdom)if you study kandypens it not so long ago they were hit with 1.2 million dollar fine.. Says it all wish i done my research first. Which i have done now am only 18 i did not have to verify my age.. Another shamables on there side... Arnt i under age in the usa to buy this product...
Response from KandyPensJun 14, 2022
Hi Joanne,
We have tried to work with you, but you have not answered any of our questions. We want to get your devices up and running, but have not answered our troubleshooting questions in 4 separate email correspondences. I apologize again that you are having issues, but we want to help and get you taken care of! This is simply not true that we asked you to answer our questions or provide a video. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.
TJ
TJ
Dead on Arrival electronic items should…
Dead on Arrival electronic items should be promptly refunded without question. Take a look at Amazon's policy regarding this. It's consumer friendly policies like this that acvount for their great success and at the opposite end of the spectrum is you with a 1.9 average review rating, pretty dismal.
The fact that I have a DOA electronic device and you're trying to BS me and confuse the issue with talk of a difference in technique or preference is extremely maddening
This clearly is not a case for "troubleshooting", what nonsense.
I noticed your reply to all the complaints is the same non-help, I'm assuming they're just out of luck
Hopefully your closing statement saying you're aware there are lemons indicates your willingness to rethink this and do the only right and fair thing which is a complete prompt refund
TJ
BF
Brian F.
I’ve had a terrible experience with…
I’ve had a terrible experience with Kandypens. Even after purchasing their newest and most expensive pen they offer, with the most disappointing results. Very cheaply made vape pens and customer service is non-existent and minimal at best. I advise you to stay away from this company.
Response from KandyPensOct 14, 2021
Hello Brian,
Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your Crystal 2, and I would be more than happy to help get this resolved for you right away. In your review, you mention being disappointed.
This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.
Thank You!
Brandon
KandyPens Customer Service
SW
shane W.
ive bought 2 Kandypens vapes and both…
ive bought 2 Kandypens vapes and both were junk. Not the worst of it though is their customer service! I will never buy from this company again
Response from KandyPensSep 15, 2021
Hello Shane,
Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your K-Vape Pro, and I would be more than happy to help get this resolved for you right away. In your correspondence with our agent you were asking about our returns policy. Our returns policy is that we will honor full refunds (minus s/h) for any unopened and sealed items within 30 days of the purchase date.
This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist with your K-Vape Pro.
LA
Lucien A.
Dead battery Oura Show
Battery was without a doubt not working. They agreed with me. Yet declined to send a replacement till they got to put the old one through some trial and error testing. While I’m at home without a device to get medicated!!! Nice!! Thank you so much for standing behind your product that died after 7 months of use. They blamed the malfunction of their device on me the customer also. Said I spilled product all over the atomizer!!! That’s funny. Where do you think the vapor flows through on the Kandypens Oura?
It flows through the atomizer so yup!! Product does get built up on there. You designed it like that!! Maybe you should learn about what it is your selling?
Yes maybe!!
Response from KandyPensJul 21, 2021
Hello Lucien,
Thank you for your review. There is a limited lifetime warranty on your Oura device. The warranty covers all defects in materials and workmanship under normal usage conditions. What this means, KandyPens will cover the base, glass and atomizer from all manufacturer related defects. The warranty does not cover damage caused by accident, abuse, misplaced or misuse. The warranty also does not cover cosmetic damage which occurs through normal wear and tear, including scratches, staining, dents, or broken plastic. I am working with you to get this matter resolved. As your replacement base and atomizer were tested before they left our facility. We are happy to assist and replace whatever component may be causing the issue. Your previous base was found to have concentrate in the internal components, this is usually caused by three reasons, overloading, drawing too hard, or not cleaning or maintaining properly. We still replaced your base and your warranty is still valid. Id be happy to continue working with you to ensure you have a working device. Please let us know if you have any other questions.
SA
Sam
Crystal Black Sucks
I got my Kandypen Crystal Black today and it gets way too hot and you cant get a hit from it until its so hot its burning you. Its wasting my concentrates. Trash I wouldn't even try to sell it. 124 bucks I am out.
BO
Barney O.
Cheap piece of trash!
Cheap piece of trash!! Doesn’t work and I can’t return it!! Do not buy this piece of crap!!!!
