KandyPensReviews of kandypens.com

Owned 3 Cbox pro. 1st one worked for 1 year no problems. Finally died so I bought a new one. It worked for 1 month and then would no longer charge. No red charging light. Contacted customer service and they sent me a new one under the warranty. The 3rd pen worked for only 2 weeks and then same problem no red charging light and wont charge. I didn't bother to contact customer service again. Instead I bought a new pen from another company. I wrote a review on their website and it was deleted in 5 minutes. They won't even show reviews to read less than 4 stars. Obviously, they have issues with faulty pens and hide any reviews showing their problems. Lost me as a customer forever.

Will not provide warranty service unless I pay out of pocket to ship back product. I have had several of their pens break or stop working for no apparent reason. Would not recommend, there are lots of other options out their similar quality and cheaper.

Called sales rep to find out why I couldn't find my preferred coils and was told the mini is discontinued. After explaining my needs I was suggested the crystal 2 which is a garbage pen. After receiving it and realizing I had been hosed I called customer service and was basically told I wasn't smart enough to vape. Then was told an insane list of steps to get it to "work". Nope, garbage. After about an hour it was clear everyone I spoke to knew exactly how horrible of a design it was and yet they recommend it highly to med patients calling for a replacement to the perfectly fine style they just discontinued. The price is insanely high for how low quality it is. They were more worried about making a sale on a very overpriced pen then they were about taking care of the customer.

Purchased the C Box Mini and I can pull on it for an hour and not get a hit. I transfer the same cart to my $10 Yocan Kodo and I get a nice hit every time.

Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here

The company manufactures cheap equipment and uses deceptive practices to cover up negative feedback. I've owned three of their devices and all have failed. The first time I was told it was how I was cleaning it (even though I was using their supplies and directions). The next two items I followed the instructions to a T and they both failed. When I tried posting reviews to warn other customers, my reviews were deleted and a support ticket was created. I was given a discount code to buy more of their unreliable devices and was basically blamed for not using them right. I explained I had not opened a ticket and asked that they put my reviews back up. Which of course never happened.

This company's customer service is a joke. They tout their "Lifetime Guarantee" on their products, but when these products fail (like the usb charger for my vape pen), they are considered "wear items" that will eventually fail. You don't hear that touted in the promotions for their merchandise. NEVER AGAIN, KandyPens!

THESE PRODUCTS ARE JUNK!!! I HAVE BEEN THROUGH 6 BATTERIES IN 4 MONTHS. THE CHARGERS CONSTANTLY COME APART AND FAIL!!! WHEN I CALLED TO COMPLAIN THEY SAID THAT THE BATTERIES WERE WARRANTED BUT NOT THE CHARGERS!! WHAT GOOD ARE MY BATTERIES IF I CANT CHARGE THEM??? THE GIRL TOLD ME TO GO AND PURCHASE AFTER-MARKET CHARGERS!?!?! WHAT A MICKEY-MOUSE OPERATION!!!