Sarah
Zero stars. Avoid…
If zero stars could be the score it would, but, alas, we're stuck with 1 star. I suppose I should have done my homework beforehand ... and certainly having Elon Musk as your background picture on Yelp would have been a big red flag .... but I missed it. Avoid: Kahu Surf School. My son was so excited for his first surf lesson and we had signed up with this School based on reviews on Google. I don't even know where to begin - they were late, the photographer no-showed, they didn't have a plan for who would give the lesson, and then they expected my kid - (and this was billed for 6-11 year olds) to immediately grasp it - and this is all before getting in the water (we also had to meet them at an office two blocks off the beach). The instructor told my son to "stop f'ing around" in front of us when he giggled nervously when he didn't get some something perfect immediately. We should have pulled him right there (parenting fail). Verbal abuse is never okay. The surf lesson was an absolute nightmare. The instructor swore at my child repeatedly (including f-bombs) leaving my son in tears, he was impatient with my son as he struggled to learn a new skill, and he seemed to have a little experience or willingness to work with a new-to-surfing kid. Kids need to be told things and receive constant reminders to help them learn. Instead, the instructor was verbally abusive of a child. This was supposed to be the highlight of the trip and instead my son ended up on the beach in tears. The surf instructor took off and paddled away from him as my son was attempting to learn how to navigate on a board and then screamed at him that he was f'ing terrible when my son fell. The whole thing was only 25 minutes instead of an hour. I've reached out to the surf school for a refund (they did give back the photo fee, but have refused everything else and are now LYING that my son is special needs and that I misled them . Our son does not have special needs and is not special needs in any way ... their story has changed ged repeatedly- all to justify financial irresponsibility and verbal abuse of a minor. They tried to say it was my son's fault for not learning his first time out or listening (to verbal abuse). These are kids- they deserve better- and patience is part of it..It was the most unprofessional experience we've ever had and I'm so, so sad for my kid. I would NEVER recommend them and encourage everyone to seek more appropriate options for children's beginner lessons. In fact, the instructor started out saying he would be on the beach watching my son, and he'd come in if he needed help. It was unreal and I think he saw our expressions as he did go in the water with him. Note the photo, that they offer refunds for reviews ... so, buyer beware. I don't suppose I'll get a refund for this? I have also had really strange communications via email with the person I can only assume is the owner and the author of the below response. Each email has changed the story and now he's settled on calling an academically gifted child/swim team swimmer special needs (I think there is maybe a reading comprehension issue? It's alarming and very strange. These are not people I'd want around my kid. It's a violation of yelp and Google to offer incentives for reviews.