Jessica D.
was told one thing then charged…
was told one thing then charged differently AVOID THIS company!! Bait and Switch!!

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.
Kafene (kafene.com) has 567 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

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Showing 79 reviews with 1 star · Clear filters
Jessica D.
was told one thing then charged differently AVOID THIS company!! Bait and Switch!!
Anne F.
BUYER BEWARE! In my opinion,Kafene Leasing is the most expensive and worst company to do business with. I do not recommend Kafene Leasing.
Kenny Arroyo R.
ITEMS WERE DELIVERED DAMAGED
Response from KafeneJun 2, 2025
I'm so sorry your items arrived damaged! Would you give our team a call at 855-206-4040 and we'll help get you sorted out?
Mary M.
Siempre quieren que pagues de más puse mi tarjeta para pago y resulta que no y llame para checar y no me daban informacion
Shae T.
They’re scamming me out of money. They gave me an early payoff but when I tried to pay it, the balance was $700 more. I sent a chat for assistance and nothing. I thought because I paid over $400 in $60 increments (it wasn’t an option to put in my dollar amount) My payoff option didn’t update STILL so I called today and these people tell me I have to pay $700. I won’t ever use these scammers again. Looking into a lawyer but I just notified my local news station to investigate this.
Cassandra P.
Customer service is absolutely terrible!
Response from KafeneFeb 6, 2025
I'm so sorry you had a bad experience, Cassandra! Please shoot us an email at [email protected] to tell us a bit more about your situation -- we'd love to try to make it right.
Jorge E.
They are crooks, don't not take a loan from them. They will try to drag you past the 3 month early pay option and make you pay the full interest. I am filing a class action lawsuit.
Kenneth-John L.
Absolute crooks. Did 3 months same as cash finance for $5k, called them 2 weeks before final payment to pay off amount $27, and paid what they told me. 2 months later they start charging my account. When I inquired they said I was $26 short so now owe them $6000 or $3006 pre payment! If this has happened to anyone else please respond to this review as I'm looking to start a class-action. I'm sure I'm not the first person theyve done this to.