Jovana V.
They honestly suck
They honestly suck. Costumer service nerds more training.

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.
Kafene (kafene.com) has 567 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

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Showing 79 reviews with 1 star · Clear filters
Jovana V.
They honestly suck. Costumer service nerds more training.
Kisha
Kafene's service was not presented truthfully for what it was and I would not recommend this service for anyone that doesn't want to pay 3 times as much as the actual cost. It is a trap and I'm sad that I got caught up in it. I will be paying it off and I will not use it or go to Galleria Furniture again. The worst. They send constant payment reminders but they didn't give no notices about the early payoff deadline to save you money. This is definitely a predatory move — trapping customers into paying far more than the furniture is worth.
Blessed F.
This company aligns with company who make poor quality merchandise. I do not like how you end up paying double price for things that could break before you pay it off. Kafene is a rip off.
Christopher S.
I never took a loan out what I didn’t get all the money and they want me to pay back all the money pay by $5000 and I only spent $2100. No that’s bad.
Michael P.
This company is very #unrecommended# due to several #scams# and contracts. insufficient knowledge about the vendors. I know Every step with #Apex# #point# #llc# showed calm organization and steady guidance. #Withdrawals# came through on-schedule, free from complications.
Jack W.
They financed a used mattress for me that I wasn’t told was used,, and they knew it
Never Again S.
This place is horrible. You can never speak to someone on the phone, its always chats. My lease said to be paid by 12/19. God knows I wish I wouldve taken a screenshot. My portal mysteriously said 12/16. I am very meticulous about my dates and debts. They said they could extend the 90 day option by 1 day, which would be the 17th. I asked if there was anyway they could extend it to 12/18, since that is when I get paid. They said NO. If the 1600 wasnt paid by the 16th then I owe the remaining 6,000. ONE. FREAKING.. DAY. I pay faithfully and ontime. Never ever again. Joycelyn was the "supervisor". Ive contacted them before about something else and got another rep. They do NOT believe in helping their customers. No wonder it was so easy to get approved. I wish I could give 0 stars. Im warning you. DONT DO IT. The crazy part is, I rarely write reviews.
The H.
This place is horrible! Very miss leading about the lease agreement. Purchase merchandise in May, they stated taking payment way in August. Thought they took last payment along with fourth three dollars to pay off account, they didn’t. Merchandise was supposed to be $843.00 paid that. Still have a balance for $1300.00 when I only had left to pay 120.00 ! Trying to talk to customer service is impossible! I will not pay another dime! They are a rip off! Why would I pay another 1343.00 on top of 734.00 when my lease was just 834.00? Bad Bad Bad business!!!!!