Raquel T.
K9 Wonderland = K9 Horrorland
Our dog was attacked by a rescue dog that was under the care of the owner of K9 Wonderland. She never called us that morning to let us know. Our vet was kind enough to see our dog that evening after we had picked him up. Our vet was shocked by the injuries. He informed us that our dog would need surgery, but since our dog had eaten dinner, the vet could not put our dog under for surgery that night. Our vet told us to bring our dog to his other vet facility (that he owns) & he would perform the surgery the next morning since that was where he would be working. Our dog had to have 8 stitches - 7 in his ear which was torn completely through and 1 in his punctured cheek. The owner kept saying it was a nip.Then she insisted that we basically shopped around to get stitches (when OUR vet OWNS both facilities & we explained that to her). She still insisted on her version of the story even after we emailed the medical records. She also told us the day after the incident that the rescue was good about paying for injuries, so to send her the vet bills & she would pass them along to the rescue. After weeks of not hearing anything (even though we emailed), we contacted the rescue ourselves & the rescue knew nothing of the attack! Our point to the owner of K9 Wonderland was that IF our dog had injured another dog, we would be responsible and do the right thing by paying the vet bills. Since the foster dog was under her care & she chose to put that dog in with her client’s dogs, she should’ve done the right thing & paid the vet bills out of her pocket. She tried to stall this whole process for 6 weeks & then she started in with excuses & false narratives in her email response to us. She kept insisting our dog tried to hump the dog that attacked him. However, IF that is even the case, a normal dog’s reaction is not to try to rip another dog’s ear off. She’ll probably respond to this with FALSE facts as it appears she has done with the other negative reviews. She even told us that her groomer lied to us because when my husband called later that night, the groomer told him that a dog had ours by the throat. When we got our dog home he was also coughing so badly that the vet said he would need to x-ray his trachea to make sure it wasn’t collapsed. Again-why would the groomer have any reason to lie to us? Obviously, she wouldn’t, but the owner claims the groomer did lie. The owner finally offered to pay for the initial visit (which did not include the surgery) ONLY IF we apologize to her for what she claims was bullying and threatening her (which never happened). She has drawn this whole thing out for 6 weeks thinking we would go away. If she intended on paying anything, she should’ve done it immediately. She was the one who brought up her attorney to try to scare us. When my husband stopped in to have a civil conversation with her, she ended up yelling at him about her personal problems (which was bizarre) & then yelled at him to go ahead & sue her. Of course she states the opposite in an email sent to us. My husband never once raised his voice. We ended up paying over $1800 in vet bills. She won’t even refund sessions that we paid in advance. She’s never offered to show us the video of the entire day–most likely because her version won’t match the video (which she probably deleted). I would urge anyone reading this to look up her other negative reviews & you will see a pattern. One would think that after the other bad reviews she would’ve learned her lesson & called immediately when our dog was injured. I would NEVER trust sending my dog there again. Good luck to those who do because it’s just a matter of time before another review like this is posted. It’s a shame that the owner can’t take responsibility for her lack of communication & poor decision making & just admit she was wrong. Now I see that Duke (the dog that attacked ours) was adopted out. Good luck to the person who adopted Duke. They probably know nothing of the vicious attack. Again, look at the other online reviews & you’ll see the pattern.