Chris
RUN DON'T DASH FROM THIS BUSINESS
When does an elderly United States Veteran find a bullet to the heart? When using this business to drop their dogs off for the first time, after talking in length to Kaleigh the receptionist, “Everything looks fine, see you when you get back from California.” I was assured, praised by her for the information I had spent hours putting together only because she had so many options in pricing, one in particular, Veterans discount. I was encouraged to bring when I scheduled my dogs to stay, a month ago, long term at this business. All was well, except when “Kim” the owner showed up. Her abrupt cancelling due to my leaving “Too much detailed information, we only TREAT DOGS one way here!” has left me in shock. I had been here twice before, was told Craig, the manager was in rehab, soon to be released, gave a monetary donation, was out the door, on a phone call, when “Kim” came rushing to my truck, flung my door open, “Here’s your stuff, your dogs are not welcomed here, here’s all your dogs things, you are asking us to do more than we are comfortable doing, to her employees, “Go get those dogs now and put them in this truck!”” I literally begged and pleaded, the items were acceptable by the staff, my book with my dogs needs could be tossed aside, please don’t toss my dogs out. “NO, get out, do what you want, we don’t need your business, throw her stuff in there, and get those dogs in that truck!” What kind of a person owns a Pet Care Business, and treats a United States Disabled Veteran with two rescue dogs with a sign on the door, “TLC”, and shoots such harsh words after not ever having talked with me about my dogs. She denied Craig, the manager, even existed, and Kaleigh, front desk receptionist, said nothing after she is the one who said “Hey, thanks we have never had anyone give us information like this, most clients just drop off their dogs with a waded up piece of paper making our ability to care for their dog difficult!” She just stood there and said nothing about her accepting my dogs. All the items Kaleigh had looked through carefully, complimenting how much easier it would be for my dogs stay, encouraged me to bring when we spoke in person, while the one employee with glasses who I had earlier commented to Kaleigh had pulled a dog up by their leash to a grooming table and appeared to be choking the poor thing seemed to be cheering Kim on with a smirk on her face, yet Kaleigh aspired to become a nurse, where’s the empathy with these Pet Care employees? Now I am left with no dog sitter, round trip tickets for a flight out tomorrow morning, a non-cancellation hotel reservation, a two year old granddaughter who’s birthday will be celebrated this Saturday, and a grandson who can’t wait until “Nana comes tomorrow”, and am trying to understand how do I say, “Sorry, your Nana got tossed out, won’t be there like I am every year.” Please, as I said to the owner “I am begging you” DO NOT BRING YOUR DOGS HERE FOR GROOMING, DAYCARE, OVERNIGHT BOARDING, GROOMING, basically, if you love you dogs, they won’t. The lousy part, most of their clientele are elderly, I’d think the elderly owner would have more empathy. I was told ‘You’re not listening, Kaleigh, GET IN HERE NOW THERE’S WORK TO DO AND CUSTOMERS TO HELP!” I thought I was a customer, perhaps the owner needs to increase the volume on her hearing aid, or have her listening ears on. “Go ahead do what you want, tell whoever you want about use!” Thanks, at least you can offer me to review your business, I have!