chris
Initially great customer service but…
Initially great customer service but being ignored after asking for refund. Received a faulty speaker that would turn off every 15 mins on its own even while plugged in. They offered a replacement or 10 percent off another speaker. I opted for a return and refund and was promptly ignored for a week and a half. When they finally responded they requested a video. I sent it and now they are saying that im responsible for the cost of returning the item even though the website states that if a return is due to quality of product that they would cover it. Now theyre probably dragging their feet until my 30 day return window is over... so over this company