mark S.
JVC has no customer support!
I have a PTZ camera, bought from a reseller of theirs in the US. It failed after about 9 months and the reseller got no response for JVC. Eventually they found a repair shop that does warranty work, but no diagnostics on the phone. I tried calling the customer support line and it said there was no one to take my call and hung up - no way to leave a message. I tried emailing customer support in the US, and it bounced back. My best recommendation is stay away from JVC at any cost. They are not a good company to do business with, even with professional products.


