JuzoReviews of juzousa.com

The first time I used it on both legs the stockings run not strong not good do not recommend customer service To get a replacement you have to jump through hoops will never buy again thank you

I like the compression hose and have several pair. The last time I ordered I ordered wrong number and had to send back and exchange for what I wanted. The exchange was less than what I originally ordered and there was a special running at the time , so I thought I would get a refundf for difference of cost. I had to pay shipping to send back and for the replacement so I received nothing. Evidently the special was not applied. As I mentioned , I'm very pleased with hose but not the return policy

First I should mention I’m wearing custom made compression garments of different suppliers since about half a decade. I’m familiar with products of JUZO Germany, so I ordered my first US custom made compression garment in fall 2019. It was quite off measurement and the quality was far worse than in Europe. JUZO delivered a second garment with reworked measurements without charge. The quality was absolutely terrible. The fabric was thin, floppy and fragile, the seams came apart within days! Same with the third garment without charge JUZO supplied to solve the issue. So I’m stuck with 3 garments that literally fell apart within days!! I payed several hundred dollars for a product I literally had to throw in the garbage. The totally incompetent sales representative delayed my complaint for more than half a year and then came up with “At this time her latest garment is over 6 months old and cannot be remade again at no charge.” Neither he nor anyone else of JUZO US EVER replied to any of my following messages. PATHETIC, simply PATHETIC! You’re better off to get your compression garments from a different company. There are reliable European brands, too. Update: Thanks for the apology but it neither replaces the hundreds of dollars I spent for nothing nor the trouble I had for months trying to find a solution with this incapable sales representative. What a waste of time and money!

Do not buy this product. After purchasing this product, the thigh high, for about $100. They DO NOT STAY UP. AFTER ONLY WEARING THEM ABOUT 6 TIMES IN A THREE MONTH PERIOD. TRYING TO REACH O TO YOUR PA TS TO PULL THEM UP AGAIN, THEY SEPARATED FROM THE MATERIAL AND THE ELASTIC. NO WARRANTY. THEY CHOOSE NOT TO HELP THE CUSTOMER. MEVER NEVER NEVER BUY ANYTHING FROM THIS COMPANY AGAIN. WARNING TO ALL.

I called the main number 800-222-4999 to give info about a custom gauntlet. I am a lymphedema therapist certified in garment measurement. The gentleman who answered said that technical info could only be given by the DME. He was VERY unfriendly, and rude. I’ve never received bad treatment from a representative of a large garment company such as this one. I understood what he was saying. But he could have been more professional. With all the competition in garment companies, I will be referring my patients to Jobst (Elvarex, etc), Medi, Solaris, etc.

The stockings will not stay up

Defective sock elastic- contacted dealer who asked for photo to send to Juzo. Week later, no response. Contacted dealer who says Juzo needs photo of tag (there was no tag.). Week later dealer now says Juzo wants photo of bottom of sock? Called Juzo and spoke with Kim who was unable to help. Buyer beware.

I ordered a sleeve and a gauntlet, but never received the sleeve. I sent an email, but never a reply. Will order what I need from someone else in the future.