Espresso Yourself - Jura PartsReviews of jura-parts.com

I placed Order #111925 with Jura-Parts.com on August 29, 2026 for a Jura GIGA 5 thermoblock temperature sensor. I was charged for the order, but more than two weeks later I had received no shipping confirmation, tracking information, or estimated ship date. I contacted the company multiple times asking simply whether the part was in stock and when it would ship. One of their email addresses bounced as undeliverable, so I also contacted an alternate email address. I sent several follow-ups, including a final message explaining that I would dispute the credit card charge if I continued to receive no response. I received no reply. I ultimately disputed the charge with my credit card company because the merchandise was never shipped and I could not get a response from the seller. I understand that parts can be backordered or delayed. My issue is that the company accepted payment and then provided no meaningful order status or response despite repeated attempts to contact them. Based on this experience, I would not order from Jura-Parts.com again.

I ordered a part and paid extra to expedite the shipping (overnight shipping). Over two weeks later, still nothing. I enquired twice and was told they would look into it. Then I requested a refund and none was given so I had to dispute with the credit card company.

Two weeks, zero shipment, zero tracking number, and a company that ghosts you the second you ask for a refund. That's Jura Parts LLC. Ordered a Jura thermoblock fuse on 7/27/26. Paid for expedited shipping. On 7/30 they blamed a facility move and promised release "by Wednesday." That date came and went. I followed up on 7/30, 8/6, and finally sent a formal cancellation and refund request on 8/11. Silence. I ordered the same part elsewhere and had my machine running again before Jura Parts even shipped anything. If you order here, watch your card statement closely, because the "expedited shipping" you pay for doesn't guarantee you'll see the part, a tracking number, or your money back on any timeline they'll commit to. Had to file a credit card dispute to get a refund.

Customer Service phone number does not allow you to reach a person or leave a message. The "live chat" option on the website does not function - it tells you the business no longer uses it. If you want to hear back from someone you'll need to send one email a week for at least three weeks and then pray on it.

I have bought parts from this company in the past and the experience was fine. This time I sent in a Jura XS90 for repair / refurbishment; I have confirmation from FedEx that the machine arrived there on December 5, 2025, and as of March 21, 2026, despite multiple inquiries using their ticketing system I have no update nor visibility as to what is going on. Calling their number does not help as it is impossible to get a live person. It is like my expensive coffee machine went into a black hole - I have never seen worse customer service in my life. I will amend this review if the experience changes but as of now I would recommend that any potential customers stay far away from this company.

Received the wrong parts. Tried to email the seller several times, file several support tickets, and tried calling several times. No response.

Our family has used Jura-Parts.com for over 12 years at times the four espresso machines, that we all have. Every few years the Jura Machines require maintenance and Jura-Parts has been our reliable go to for speedy maintenance when the machines stop working. They’ve always come back right away as good as new at a fraction of the cost of a new machine. Our most recent repair was difficult because the parts necessary for the repair were no longer being made. Jura-Parts found a solution, using spare machines they had on hand and really raised the bar for great service. I highly recommend this company.