Jenna W.
**WATCH YOUR TRANSACTIONS CLOSELY**
**WATCH YOUR TRANSACTIONS CLOSELY — $680+ WAS REMOVED FROM MY ACCOUNT IN ERROR, AND IT TOOK MONTHS OF PUSHING TO GET THEM TO ACKNOWLEDGE IT.** I went into my account to update my contribution amount and noticed that my balance was significantly lower than I remembered. While reviewing my transaction history, I discovered that more than $680 had been removed from my account. Because this was a relatively new account, that represented roughly 25% of my entire balance. I immediately called July Services for an explanation. I was told the money had been removed because of an alleged “overpayment” of employer matching contributions. The problem? **There was no overpayment.** We reviewed the account transactions. My contributions in 2023 totaled approximately $1,200, and my employer's matching contributions matched those contributions correctly, essentially penny for penny. I then stopped working for that employer from January through November 2024. When I was rehired, I did not restart my retirement contributions, so there were no new contributions or employer matches that could explain a $680 overpayment. Yet on March 20, 2025, July Services reversed more than $680 in employer-matched contributions from my account. I called three separate times trying to get an explanation. Each time, I was given essentially the same answer: it was a reversal of overpaid employer contributions. Each time I asked them to identify the actual overpayments in my transaction history, they could not show me where they occurred. I was told that another department makes these decisions and that someone would look into it and get back to me. Nothing. I called again. Same explanation. Same inability to identify an actual overpayment. Again, no resolution. On my third call, the representative was particularly rude and condescending. She explained to me that this “other department” uses laws and calculated formulas to determine these adjustments, as though I simply didn't understand how retirement accounts work. But my question was very simple: **Show me the overpayment.** They couldn't. I was then told that the $680+ would have been credited back to my employer and that I should speak with them. So I did. **My employer never received the money.** Finally, on August 10, 2026, I received confirmation that the withdrawal had, in fact, been a mistake on their end and that the money would be returned to my account. So after repeatedly being told that the withdrawal was legitimate, being given vague explanations about laws and formulas, being told the money had been returned to my employer when it apparently had not, and being spoken to as though I simply didn't understand what I was looking at, July Services ultimately acknowledged that I was right all along. What bothers me almost as much as the original error is how difficult it was to get anyone to seriously investigate it. That $680+ was missing from my retirement account for approximately *17 months*. During that time, it wasn't invested on my behalf, meaning I potentially lost more than a year of investment growth through no fault of my own. It also leaves me with a very uncomfortable question: What happens to customers who don't scrutinize every transaction in their retirement accounts? How many people would notice an unexplained reversal buried in their transaction history? How many would accept the explanation that it was an “overpayment”? And how many would give up after being repeatedly told that the adjustment was correct? I can't answer those questions, and I'm not claiming to know whether this has happened to anyone else. But after my experience, I strongly recommend that anyone with an account managed by July Services review their transaction history carefully and question any unexplained reversals or withdrawals. Yes mistakes happen, but what destroyed my trust was having to fight through multiple calls and repeated explanations that turned out to be wrong before the company finally acknowledged the mistake. Returning the $680+ fixes the account balance. It does not give me back the 17 months that money should have been invested, and it does not restore my confidence in this company.