Ashley G.
I was charged twice for an order and I…
I was charged twice for an order and I specifically asked if my money would be returned for the oversight and was advised yes. It’s been over the time to release the funds and they are still processing it. Also, the delivery minimum is quite high. I’ll stick to Saucey going forward. Not happy with the service of returning my money Further Edit: As of 1:18pm I received an unsolicited phone call from the owner requesting to discuss the issue further. I immediately advised him that I was in the middle of a work call and could speak briefly. He proceeded to start speaking over me as though I was not even on the phone. He advised me that the transaction still hadn’t cleared on their end, but I told him that my banking information showed otherwise. At this point he began to state that my information was not accurate. I told him that I would be happy to provide documentation showing my side of the transactions, but he proceeded to speak even louder over me. At this point I told him I needed to end the call and resume working at which he replied that he will be making his own response and stating I falsely accused them. I wouldn’t have even followed up with an update but I’m absolutely flabbergasted at the appalling behavior and lack of customer service displayed by someone who owns this business. Please do better and do not contact me. You don’t have my permission.
Response from Juicefly Vape DeliveryJan 6, 2023
Hi Ashley, as it was explained to you on the phone, we have no control over declined transactions. Your declined transaction was only about 24 hours ago, and it usually takes 3-4 business days for a transaction to be completed. The fund is kept by your bank or credit card provider as pending until it's cleared and eventually you will receive it back to your credit or debit card account for all declined transactions. We are not able to refund transactions that are not completed and this is a standard for all payment service providers. We have only one settled transaction on our books for the order which you were already delivered. We hope you delete your review once you receive your funds back by your bank and apologize us for wrongfully accusing our company. We are serving 100s of happy customers daily and you are free to shop any service you would like. We have disabled your account and will not serve you anymore.