JSXReviews of jsx.com

The concept is great, the execution is absolutely abysmal. Spent tens of thousands of dollars over 4 flights and you couldn’t pay any of us to fly with JSX again. It took more than an hour to book over the phone, and every terminal told us our reservation was made wrong, claimed they fixed it, and then every flight to follow was worse than the previous. We were unknowingly charged 24 “seat selection fees” only for them to place us at random at each flight. The bag check process was a mess, delays were common (one being over 2 hours delayed), lounges were stuffy and bare, and there was zero consistency in processes between terminals. While logistics were poor, service wasn’t any better. One employee, Dustin in Boulder, was extremely friendly and organized, the rest were a mixed bag, but Shelly and Zolandra in Dallas were the rudest, most incompetent employees we’ve ever encountered and as our final impression on our last leg home, plummeted our view of JSX from just ok to completely awful.

My recent experience with JSX on August 25, 2023, was a nightmare. While JSX may seem appealing under ideal conditions, when trouble arises, passengers are left to fend for themselves. Our flight was diverted with no communication from the pilot or flight attendant. Upon landing at DIA, we endured a grueling 6-hour wait for transportation to Broomfield (30 minute drive), justified only by the explanation that more JSX flights would arrive within a couple of hours, and they would wait for all JSX flights to land before sending transportation. This excuse was both astonishing and infuriating. Left without help, we had to arrange our own transport. JSX's demeanor exuded heartlessness and apathy, creating a dismal experience. Customer Service was equally appalling. Their dismissive attitude screamed negligence, concluding with the casual remark, "consider this matter closed." It's crucial to stress that while JSX may offer pleasurable flights in ideal conditions, the moment adversity strikes, passengers are mercilessly discarded. This disregard is infuriating. Regrettably, my partner and I have received superior customer service from airlines like Frontier, making JSX an unworthy and regrettable choice. Save your money and your sanity - JSX is an experience best avoided. Consider yourself warned.

I had a negative experience with JSX. They claimed my new luggage was damaged due to normal wear and tear, which I believe was not the case. Their customer service was non-existent and I had to follow-up with them multiple times. This is unacceptable for an airline, as they have a responsibility to ensure the safe transportation of their passengers' belongings. Overall, for the price I cannot recommend JSX based on my experience.

Where do I start? Nine times I've flown with them recently--nine times they haven't had the ramp or preboard I require for my back. I've contacted JSX support; they say they'll fix it. Nope; they don't. Now I am stuck for TWELVE HOURS at the Burbank JSX because they messed up my reservation and won't me to pay $340 to fix it. I call that astonishingly bad. Best part? They said I booked it myself--funny, it's not anywhere on my bookings. You gotta credit an airline with this much chutzpah. They used to be the BEST airline around. Now they're awful. What happened to customer service?????

If I could give no stars I would! My husband booked this airline for me as he heard it was a “First Class” airline!? I was to have a sisters weekend to celebrate my sisters birthday starting with reservations at a resort in San Diego at 12:00pm. Flight was to leave PHX at 9:45am to San Diego with a 10:15 arrival! Sounded Perfect!! Got a text 5 minutes after I checked in telling me the flight is delayed a half hour. No biggie. Then 45 minutes later, I got another text saying it’s delayed another 45 minutes. Fine, except I live an hour away and would have appreciated earlier warning! Then, 2 minutes after we were supposed to board, I got a text that the flight was canceled! Seriously!? They said they’d refund us/and or book us on another flight/airline. They booked me on a Southwest flight for 3:00pm which meant I missed and totally messed up my sisters birthday celebration. The Southwest flight was less expensive then what I paid for on JSX. I told them I wanted my refund for the difference. They said they couldn’t do it since they booked me on a different airline. Total BS since they still made money on me and I wasted my whole day sitting in the airport, thus missing my sister’s celebration! I feel I should be compensated the difference in price At least! I should have known it was going to be a bad experience after my return flight was canceled a day after I booked the round trip ticket last month. I will never attempt to fly on this airline again! It was the most expensive airline too! I never give bad reviews but this whole experience ruined my day.

We were flying from Destin to Dallas which is a quick flight. Just as we passed the Texas border the pilot comes on board and says they are running out of fuel so they have to stop in Tyler Texas to refuel due to too many passengers and too much luggage that they were not expecting. This delayed us about 45 minutes. Everyone on the plane was freaking out once we landed and two people even got off in Tyler because they lived there and didn’t want to risk anything else happening. I immediately emailed customer support to request a credit or voucher towards a future flight and they responded and they offered absolutely nothing! They said it was due to weather. This is simply not true as it was completely sunny in Florida and completely sunny in Texas and weather was never mentioned once by the Pilot. They have a lot of kinks that I the need to work out and customer service is number ONE! For the high dollar price we pay for these tickets, they should at least offer a discount towards a future flight or a voucher! Unbelievable. Super poor customer service.