JPayReviews of jpay.com

Even though these are grown men and not children I was able to sort of understand why they don’t let twerking videos through. Which even then they’ll let another girl send full blown pornography but this latest block took the cake. it was literally a video of my brother singing a Beyoncé song from back in the day with zero profanity and they blocked it. So they can’t see booty or have their heart warmed by reminiscing?? What is approved? They don’t even tell you why it was blocked or any ground rules! What’s the point of offering video gram services if you block all video grams No matter what they are??? To steal peoples money? Because I did not get back the money spent to send those.

This company is a total scam you cannot go in person to see your loved ones and now you can't even video visit with them their website is trash I video visit a loved one months ago from my Android phone with no problem and now I cannot get through at all and now they tell you the only way that you can talk to your loved one is you have to get a laptop or a desktop computer and everyone does not have a laptop or desk top computer and they want you to download all this crap on your phone and it still doesn't not work that could be putting viruses on your phone and when I told her that I've got through once before and she said that she looked into my history and see that I did not which was a total lie because I did they have deleted all your history all messages everything and they sit on the phone and act like they know what they're talking about this company is fraud and a scam your loved ones locked away and you can't visit them and now you can't talk to them either this company is a scam and fraudulent

This company is scam !!! You spend money buying stamps to email or video gram with your love one and half of them don't get approved for no real fair reason and jpay doesn't refund the stamps ..big scammmm ... Second of all they censor everything I was supposed to get a videogram today September 14th 2002 my husband spent 4stamps and they toke the stamps and stayed sorry but too many inmates in back ground 😂. How about you set up a proper area for inmates to do video grams and stop robbing people's money!!! JPay should be in prizon for robbery 😂 !!!!

JPay needs to just shut down for good and go out of business. I’ve been trying to get my boyfriend’s music back for 4 months now and the manager is always so rude to me. He just refused to give this man his 2100 songs back that he paid for over the years because he lost music when he transferred facilities. The manager said oh we can’t refund him but, he’ll get his music back in 5 years on a hard drive when he gets released. Are you f$&$@!g kidding me? The manager is the worse which is why the company has gone to hell. They will be sued when he’s released.

Jpay and the company is total g#dda## f##king garbage. It sucks to high hell. The app does not work, and you call them and their customer service representatives are rude as f##k. Oh and they will steal your money.

I joined JPay and sent 1 email. JPay app just disappeared off my phone. I reinstalled it, but now cant even log in. It just hangs.

I only gave one star because I can't give zero. I paid 6 weeks ago for a video visit that I still haven't been able to receive. All I get after finally getting to customer service is " I don't know " the kiosks in the facility don't work. no one will fix them , but jpay will gladly keep taking your money

JPay does not refund email money and they charge way too much for Commissary money for the Jail system. FL is monopolized by JPay, so you have no choice. When my son was released, we did not get back $30 left on his email account. JPay makes a fortune off of the people in jail...the least they can do is pay back money not used. BAD BUSINESS