JPayReviews of jpay.com

The best thing people can do is instead of complaining online or making a BBB complaint is to take those complaints to your state Attorney General office. Anyone who uses jpay has to agree to no class action lawsuits and has to agree to their rules which don't offer any coverage or safety net for users. They are not BBB accredited and there is really nothing the BBB, this site or any other rating site can do. But, the AG from your state can investigate them for their shady business practices and they have already been taken to court by multiple state attorneys and lost. The more people that make AG complaints and put this company on THAT radar the better for everyone.

Their visits are poor quality, pixelated, choppy, freeze, and disconnect all to frequently. I stopped purchasing the $7.95 video visits out of my own pocket and only use the 1-2 free monthly credit video visits jpay provides. Ive tryed various times earlier in the day in hopes the video visits will be better quality at a less busy time on the system, no, doesnt work. pls get your system together pls.

Service einfach nur mies

Jpay don't care if the poor grandma or paw paw pays their fees.senior citizens having hard time a they don't care.Get your money jpay.

This is what J pay is doing they'll tell you that your letter has been censored all this and all that I do to whatever whatever but really all they're doing is just making money off us because they can't censor any email they want and we're gonna have to rewrite the email so we have to purchase more so let's say they centered one letter of mine today how many other people did they do for no reason they're getting over on people millions and millions o think they need to be investigated because they can sensor anything for no legitimate reason my twin brother has been at toldeo correctional institution in the infirmary for 6 days before we found out and no they didn't contact us or his next of kin then we find out that there saying the cos went in to try to help my brother and he started attacking them which makes no sense my brother is a level 4b inmate. And any co that interacts with him is suppose to make sure he's handcuffed before they open his door there in the wrong then when I'm sending joays to people in the prison to see what's qrong there sensoring them for no reasons the whole system is corrupt

JPay is horrible. It won’t let me add any media funds to my brothers account. All the information on their website says that they offer this but there’s no way to fund the media account at all and when you call they tell you that it’s impossible that it’s not an option when all of their website say that it is how are you supposed to find a media account if they don’t give you the option and then hang up on you terrible customer service JPay is a scam.

You pay and get nothing! You get emails saying there is a message, but no mail shows up. You pay and pay but the computer failures from there side sits at your cost. No refunds and no sympathy! There system has a malfunction and your money is taken! Simple as that!! Don't pass money to a loved one or pay for sending a message. Its like playing the lottery! If a message or money goes thru. You won. If not? It's lost!

If I could give them zero stars I would talkin about the little box I had to check that says they don't give our money back if we don't get to visit our loved ones for any reason at all well that isn't what I've seen. Staff Beth was an-ok receptionist but I think she needs to find a new job. Also, Was on hold for 15 minutes and still, the uneducated lady couldn't get me to a manager or whatever!! IT SUCKS STAY AWAY DON'T LET THEM STEAL YOUR MONEY!!!