JPayReviews of jpay.com

I never write reviews, However...Jpay is one of the worst companies I have ever dealt with. I sent a money order 3 weeks ago. It is still sitting in the PO box in Miami, Fla. I have called and emailed them several times. Nobody knows anything. I have yet to receive a response from them. I don't understand. I have a love one waiting for their money, it has been a month. They do this so you get tired and lose your money. I am livid now. If anyone from Jpay is reading this, GO TO THE POST OFFICE AND PICK UP YOUR MAIL.

I wish there was an option for -5 on the stars. This is a predatory company who profits handsomely on the needs of loved ones who are typically socioeconomically challenged to keep in touch with loved ones incarcerated. They price gauges, preying on the challenged and when you realize you e been ripped off and the ridiculously overpriced J player causes o ly more angst in an already stressed out inmate...there is no recourse. You can call customer service a d get condescending validation statements however no REAL help or problem solving happens. I pray that there is karma that follows the millionaire who owns this joke of a communication system and one day someone he loves needs something to keep their sanity and recieve the same type of shotty cheap equipment, attention and customer service. JPAY is racket at best and the only reason they continue is that theyve managed to build a monopoly void of any competition....otherwise they would have folded years ago. I have never had such strong hateful feelings toward a company, especially one that sends a lying empty promise to keep me a d my lived ones connected.....for a price...if you get what you buy...when it eventually comes....not broken...so you can then pay to use said broken equipment...one more straw in the dehumanizing prison system sending the message that inmate lives dont matter, their families dont matter. And people wonder why guards get hurt....what a joke.

JPay is a predatory corporate entity that makes millions and millions of dollars from the misfortune of others; namely, prisoners and prisoners' loved ones. Because they have a monopoly contract in many states, they can charge exorbitant prices for the most essential of services. It's both disgusting and unsettling that companies like JPay are permitted to operate such a rip-off, scam company.

They make millions off the suffering of others. AMERIKA!!!!!!!!!

If there was a zero stars option for this website, that's exactly what I would give it. JPay is a terrible rip-off taking advantage of the families and loved ones of incarcerated citizens. I have two specific issues I'll address in this review. First, be very careful buying more stamps than you need at one time, because they will not be refunded or transferred. If your loved one is moved to a facility outside of their current system (state to county, state to state, state to Fed) you will not be able to use your stamps to write that person anymore. I have over 36 stamps that I lost because my friend was transferred from Ohio State to Federal custody. There is nothing in their terms of service that says that you cannot transfer your stamps. The second issue I have is that Jpay's interface is clunky and slow. Epecially if you attach a picture, you better be ready to wait for a few minutes before your work loads up and gets sent. Also, be very careful navigating away from JPay for any reason if you have already composed some of your letter. Don't take any phone calls, or answer any emails that come on your phone, because JPay will erase all the letter that you've written so far. Here's the really bad news. You will not be able to use any other service but JPay, because they are the only game in town. Those of you who are familiar with the industrial incarceration complex realize how these things work, but for those of you who don't know, there is just one contract for these services given out, and if you're able to email your loved one with JPay, that means they have the contract and there is no other option. So the only thing that we will be able to do, is to write congressmen and newspapers, and have the laws changed so that companies like this can't keep ripping off some of society's most vulnerable citizens.

I was so scared that, Jpay, was a scam! I only wanted to contact an old friend, that I had recently found in the Fl. Dept. Of Corrections. He grew up with my oldest son, and we moved away 5 years ago. I went on ,Jpay, and first tried to buy e-stamps, allowing me to right e-letters and send the young man some family pictures! I tried to buy the stamps and it put up the buffering swirl, and then my e-mail notification went off. I switched screens and it was my bank telling me my account had just been charged, it was the amount it was supposed to be, and then I returned to the site, and it was still buffering! That's when I got a funny feeling! I tried to get back on and cancel the transaction, but then it said that they didn't except pre-paid cards and to please give them a credit card! I bought the card especially for this reason, because I don't want my credit card on a prison account! I know, I download the site through Google play, so I usually trust the sites I use from them! Anyway, I just use snail mail, and send money orders to my buddy, along with the letters and photos I send! And, yes, my money was returned to my account, but, the whole process they use is very, hokie! It should not be that hard to try and help someone!

JPay has done a great job of getting into a position where they monopolized the Virginia prisoners finances. What have they done a not so good job on? Everything else. JPay charges hefty fees to the families of inmates who send money to incarcerated loved ones so that they can buy snacks, music, and drinks. But these same fees apply when the inmates need things such as hygiene products or winter clothing. JPay also provides VA prisoners with the option to purchase tablets that, among other things, will play downloaded music. The $50 tablets are very cheaply made, often breaking in one way or another. Many inmates have to send their tablets back to have them repaired or fully replaced, provided it falls within the short, 3-month warranty period. The music is purchased via a kiosk which is accessible to inmates. When repairs are needed on the kiosk itself, the only way to alert JPay is by sending a “trouble ticket” to JPay on the very same kiosk that may be malfunctioning to the point that alerting the company may not be possible. Trouble tickets are also used to alert JPay of issues relating to the songs themselves, such as when a song or album has playback issues on the tablets. JPay often denies inmates a refund for these issues, forcing the inmates to spend even more money just to replace the flawed song or album. And when songs average $2 apiece, that money can add up! Email services are also offered, which charges inmates and their loved ones a set fee for every page they send, even if the pages are in the same email. If a picture is included in the email, an additional fee is charged for each picture in the email, which is equal to the cost of sending one page. The same additional fee applies to e-cards. On a side note, the companies founder & CEO lives on a tiny harbor island near the northern tip of Miami Beach in a home he bought for about a million dollars. Last year, through a company he controls called El Caballero LLC., Shapiro bought a custom powerboat, dubbed Sea Block, that retails for a half-million dollars. Heading to the company’s headquarters one July morning, he stopped first for CrossFit, a military-style training regime that he enjoys because it brings out his competitive side, then for daily prayer. I hope he prays for himself.