JollyRomanceReviews of jollyromance.com

Response from JollyRomanceAug 23, 2022

Dear Bob, Thank you for your review and we are sorry you feel this way. I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the lady is real. She has to confirm her identity by recording a video and showing her ID document on the camera. Our website allows special features for you to dispel the doubts regarding the ladies’ authenticity and sincere intentions to be here. You can set up a real date with one of our members to be able to meet the lady in person and make sure she is exactly the one you are communicating with. Because of the abovementioned steps, we can be sure that there is no scam or bots on the platform. Kindly note that the customer support bot helps to answer the most common questions that you have without contacting the customer support representative, however, you are always able to get in touch with the agent if you could not find the needed information or an answer on your question. We will be more than happy to assist you with any issue and make your experience better. Please contact us via [email protected]. Respectfully, Jollyromance Customer Support

Response from JollyRomanceJun 12, 2022

Dear Member, Thank you for reaching us here. It is true our platform is quite expensive. We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. We don't charge you without your approval. Please contact us via [email protected] in case of any questions regarding payments and our Billing team will be glad to help you. Best Regards, Jollyromance Customer Support

Response from JollyRomanceJun 5, 2022

Dear Karl, Thank you for this review. We realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe. We have established the process of the ladies' verification by our Regional Partners. If someone doesn't seem real to you or behaves suspiciously as you might think, you can always share this with our 24/7 Customer Support. We will immediately review any situation that happened. We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. Some users may use general messages found on the Internet or translated, e.g. by Google translator or the translator to set up an initial contact. They have no access to what other users write. To be honest, some of our other members felt that our prices are too high. Indeed there are many websites out there, our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the users' safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Every query is carefully reviewed by our Dispute Resolution, Moderation, Financial or Technical departments. Please feel free to contact us via [email protected] in case of any questions. Kind Regards, Jollyromance Customer Support

Response from JollyRomanceMay 28, 2022

Dear Stephanie, Thank you for the review! First of all, let me please inform you that we are an online communication platform and we respect each our customer. If you did not sign up please contact us via [email protected] from the email address you have registered with us and our customer support will get in touch with you to help you. There are a lot of females as well as male members of the website. Give us a chance and you will see what we are! Best regards, Jollyromance Customer Support

Response from JollyRomanceMay 14, 2022

Dear Kevin, Thank you for sharing your experience! It is indeed a pity that you had to go through such difficulties with removing your account. Please, be kindly informed that we take your privacy rights seriously and endeavor to comply with all applicable laws and regulations as to your personal data. If your account is deactivated and you do not remember your profile ID you can ask our support team to temporarily enable your account. We always try to generate the fast and clear customer support assistance to cover your requests as soon as possible Thank you for your understanding! Best regards, Jollyromance Customer Support

Response from JollyRomanceApr 20, 2022

Hello there, Thanks for sharing your feedback! We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, JollyRomance Support Team

Response from JollyRomanceApr 13, 2022

Dear Joseph, Thanks for sharing your feedback. We are sorry to hear your experience didn’t match your expectations. At this point, we would like to let you know that we would like the opportunity to investigate your feedback further. Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible. Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User"). Also, please be advised that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, JollyRomance Support Team

Response from JollyRomanceFeb 2, 2022

Dear Cynthia, Thank you for sharing your feedback about the website. We need to remind you that we do not have a subscription on the website at all. Hence every time when the credits run out, the user needs to buy one of our packages of credits in order to continue the communication on the website. Nevertheless, we are sorry to hear about your situation with trasnactions. Sadly, we have no email of yours to check whether there was a complaint in the system, so we would appreciate if you contact us via email [email protected], so we would check it. We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned. Hence, we would appreciate if you review your feedback taking into account the described situation. Best Regards, Support Team JollyRomance