Julia T.
Shocking service
I enquired about reducing the dose, though I never confirmed this The agent took it upon herself to reduce the dose without my consent and the payment came out. I had to cancel the order and pay again for 15mg. The refund never came through and the 15mg has never been received. This was on 18th of April it's now the 30th and no sign of mounjaro. Complaints department have said they are "deeply sorry" and have delays in dispatch. I am beyond frustrated at their slap dash approach to what is a serious breach of prescription protocols and terrible customer service.
Response from LevityApr 30, 2025
Hi Julia, Thank you for your feedback and we'll share this with the wider team for review. We have reached out regarding your refund query and further detail about your order. Rest assured our customer care advisors do not make changes to doses and any changes made by our prescribing team would be in response to a request and review. You should not be sent an order or dose that is not what you are expecting and changes should not be made without your informed consent. We're sorry for the disruption and inconvenience you've experienced and look forward to confirming your orders are what you should expect moving forward. Thank you for your feedback, The Levity Team