LevityReviews of joinlevity.com

Does anyone ever answer the phone. You are charging but not delivering

I rarely leave reviews, but my experience with Levity has been unbelievably poor. Initially, communication was fast—when I was placing my order for Mounjaro. But once the sale was made, the service completely collapsed. I’ve been chasing missing needles for over 6 weeks, which meant my pen went out of date and became unusable. This is not just frustrating—it’s completely unacceptable. I’ve been promised multiple times that the needles would be sent out, but all I get are vague excuses about how “busy” they are. When I ask for specific timelines or updates, I get ignored. I’ve requested escalation to a manager EIGHT times and have been flat-out ignored every single time. This company is happy to take your money, but when issues arise, they are unreachable, unhelpful, and entirely unaccountable. Broken promises, poor communication, and no respect for the urgency or seriousness of medical needs. Absolutely AVOID this company. If I could give zero stars, I would.

Terrible customer service. Taken my money and Prescription approved over two weeks ago and still not received. Emails are ignored and phone lines are closed. Was sent a Royal Mail tracking code which has never updated and Royal Mail state that they are yet to receive any parcel. Live chat is also ignored. Disgusting customer service. Would advise people to go elsewhere.

I ordered on 23 May and was delivered on 24 May, but I didn't receive the item, also the proof of delivery was unclear and it seems the name on the box was not mine. They agreed for the item to be redelivered but didn't received until now and no updates from my queries already

Still waiting for a refund for a item that wasn’t delivered or stolen… been over a month now, emails are copied and pasted and nobody answers the phone

So I ordered my pen on Tuesday, it’s now Friday and it’s still not marked as dispatched. My emails are going unanswered, live chat is off and it states the phone lines are open from 8am-10pm mon-Friday yet when I’ve called today at 4pm, the line states the office is closed. You have my money- where is my pen?!?!

If I could give zero stars I would. Ordered a week ago. Package never arrived, the tracking shows its lost. No answer on emails except yo be told to wait longer. Eventually called up was told a replacement will be sent out heard nothing again. Just checked and they've taken more money from my card! Charging me for a replacement! Asked for a refund and to cancel the order. I wont hold my breath. Luckily i paid on CC so i can raise a claim. Seems very shady to me!

Would not recommend to anyone ordered over two weeks ago, then I emailed them seeing what’s taking so long they replied saying I needed to send a new photo even though my photo already got approved, I rang them after days of trying turns out I didn’t even need to send a new photo it’s just a back log on moujaro, even though my mate ordered 4 days after me and got it a few days later. Total joke