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I had an outstanding experience last…
I had an outstanding experience last month (my first month) with Levity, so it frustrates me to be writing this—it prompted me, though! I spent HOURS on emails that were for nothing…I had initially joined 2 different companies for semaglutide, and despite the former company having a stronger compound, I found the packaging and pricing with Levity to be superior. I relayed this, and had hoped that considering the strength deviation, and that I had been using two, that i could jump one month to the next dosing level to compensate. I was extremely clear in my emails that until I could confirm that the doctors were able to confirm what was being proposed with my dosing, and providing photos of the other companies bottle/prescription, I was keeping that checking account empty. After 4-5 more back & forths, I’m told that the doctors don’t even see the request to review the dosage before the next month’s payment is processed. But that if they didn’t get it right, they could issue a refund. Unsurprisingly, it wasn’t changed, the standard next dose was issued and mailed. I was so frustrated, but ready to give up on it, just basically have a month i wasn’t doing as well as before due to technically not increasing the dose I was taking. But, they have a discount for filing a review, which I had written a very lengthy positive one. It is processed via refund. You pay in full, then later are issued x amount. When i pressed about this refund, i was told i would not receive one. Now, it was mistaken that what I was talking about was the review related refund, but, even though they noted my dose was not fixed and apologized for that…I was given a very sharp “no” of a response for a refund, when technically, i had been told i could have a refund if it wasn’t correct. I ultimately received the review related refund, but that biting response really stuck with me. Their product is not as strong as at least the one other company I tried… If you are looking into switching from another compound pharmacy for semaglutide, please do consider the strength very well may differ..there’d no way to measure from our ends. If you are new altogether, I think you’ll be happy with Levity.
Response from LevityJan 14, 2025
Hi there, Thank you for sharing your experience. We truly value all feedback and take it seriously as we continue to improve our services. We apologize for the frustrations you encountered regarding the dosing and refund process. We understand how important clear communication is, and we regret that we fell short in this instance, particularly with the misunderstanding around your refund request and the delayed response regarding your dosage concerns. Our goal is to ensure all patients receive the support they need. If you have any further questions or need assistance with your dosage or any other concerns, please don’t hesitate to reach out to our customer support team at (855) 644-0928. We are here to help clarify any issues and provide the support you need moving forward. We appreciate your feedback, and we are committed to improving our communication and processes to provide a better patient experience. Kind regards, The Levity Team