JW
Product fine, delivery a nightmare
The process of ordering and paying they have to a science. That part is a machine. However, every month the delivery address is incomplete and every month I have to manually chase the delivery. They make zero effort to correct it proactively. The supply chain is complex between Levity, Strive and FedEx and they could care less about fixing THEIR problem. They just continue to not take ownership and pass it back to me to deal with. I’ve never had a worse subscription experience than Levity to get the actual product. Sure it’s the cheapest but there’s a reason
Response from LevityJan 22, 2025
Hello JW, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We’re truly sorry to hear about the challenges you’ve encountered with the delivery process. Ensuring that our patients receive their medication seamlessly is a top priority for us, and we regret any inconvenience this situation may have caused. While our supply chain involves coordination between Levity, Strive, and FedEx, we understand that resolving these issues quickly and effectively is critical to your experience. We would like the opportunity to look into your specific concerns, work with you to address the recurring delivery issue, and ensure that your future shipments arrive as expected. Please don’t hesitate to reach out to our customer support team at (855) 644-0928, by email at [email protected], or visit our website and click on the chat box that says "Hi, Need Any Help?" in the lower right-hand corner. We’re here to assist you and will do everything we can to help resolve this matter. Kind regards, Levity Support Team