K H.
Customer Service Issues
Had several back and forth conversations with customer service that were unhelpful before they mailed me the wrong prescription.
Response from LevityJan 27, 2025
Hello, Thank you for sharing your experience and for taking the time to leave a review. At Levity, we value all feedback as it helps us improve and better support our patients. We’re deeply sorry to hear about the difficulties you experienced during your interactions with our customer service team and the issue with your prescription. We sincerely apologize for not meeting your expectations. Please know that we take these matters seriously and are committed to improving our processes to prevent similar occurrences in the future. We would appreciate the opportunity to review your specific situation in more detail. Our goal is to ensure that your concerns are addressed promptly and that any outstanding issues are resolved. If there’s anything we can do to assist you further, please don’t hesitate to contact us at (855) 644-0928 or visit our website and click on the chat box that says "Hi, Need Any Help?" in the lower right-hand corner. We’re here to help and ensure your experience moving forward is a positive one. Kind Regards, Levity Support Team



